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- Tasks: Welcome patients and manage bookings for a range of imaging services.
- Company: Join Central Queensland Radiology, a leader in diagnostic imaging.
- Benefits: Enjoy a competitive salary, full uniform, and fitness perks.
- Other info: Great career development opportunities in a diverse and inclusive environment.
- Why this job: Make a real difference in patients' lives with a supportive team.
- Qualifications: Experience in healthcare reception and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you an energetic and compassionate Medical Receptionist ready to make a real difference in the lives of patients?
About Us
Central Queensland Radiology (CQR) is part of the Integral Diagnostics (IDX Group) – one of Australia and New Zealand's leading providers of quality diagnostic imaging. With eight fully accredited practices across Gladstone, Rockhampton, Yeppoon, and Emerald, we deliver world‑class services with a strong regional heart. We also collaborate closely with our Sunshine Coast Radiology colleagues, providing services across both private clinics and hospitals.
About the Role
We're looking for a friendly and motivated Medical Receptionist to join our welcoming front desk teams at Rockhampton Base Hospital. As the first point of contact, you'll play a vital role in supporting patients accessing a full range of imaging services—from X‑ray, ultrasound, CT to MRI and interventional procedures. This is a Monday to Friday role, rostered between 6.30am and 6pm with no weekends!
A Day in the Life
- Greeting patients and creating a welcoming first impression
- Managing bookings, billing and payments (Medicare, health funds, EFTPOS)
- Working closely with medical and surgical wards and the technical team
- Inpatient procedure and CT injection bookings
- Coordinating with referrers and doctors for appointments and results
- Attending staff meetings and ongoing training sessions
- Maintaining compliance with workplace health & safety and company policies
About You
You’ll thrive in this role if you have:
- Previous experience in healthcare reception (medical imaging, dental, allied health, or similar) – highly regarded
- A professional, approachable, and confident communication style – in person and over the phone
- Knowledge of medical terminology or practice management systems – an advantage
- A collaborative, proactive attitude and high integrity
- A well‑presented and patient‑focused approach
- Excellence in customer service delivery in order to exceed patient and referrer expectations
- Effective communication and interpersonal skills to show patients care, compassion and empathy
- Excellent attention to detail to ensure patient confidentiality
- Excellent interpersonal skills to assist in building partnerships and fostering collaborative relationships across the business
- Detailed analytical and problem‑solving skills
- Strong focus to complete high quality work
Why Join Us?
- A strong culture that fosters teamwork, community, and inclusivity
- State of the art training program dedicated to preparing you with the necessary skills and knowledge to excel in your career
- Full uniform provided
- Staff recognition programs and awards
- Fitness Passport with over 1000 locations nationwide
- Employee benefits such as paid paternal leave, assistance programs and discounted healthcare for you and your immediate family
- Fantastic development opportunity to further your career with Imaging Queensland
We welcome applications from Aboriginal and Torres Strait Islander peoples with relevant skills and experience. Integral Diagnostics supports a multicultural and diversity workplace.
Medical Receptionist employer: Integral Diagnostics (IDX)
Contact Detail:
Integral Diagnostics (IDX) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Central Queensland Radiology. Understand their values and services so you can show how you fit into their culture and mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience in healthcare reception.
✨Tip Number 3
Show your personality! As a Medical Receptionist, you'll be the first point of contact for patients. Make sure to convey your friendly and compassionate nature during the interview—let your warmth shine through!
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It shows initiative and gives you a better chance to stand out from the crowd.
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can make a difference in our patients' lives.
Tailor Your Experience: Make sure to highlight any relevant experience you have in healthcare reception or similar roles. We love seeing how your background aligns with what we do at Central Queensland Radiology, so be specific about your skills and achievements!
Keep It Professional: While we appreciate a friendly tone, remember to keep your application professional. Use clear language, check your spelling and grammar, and ensure your formatting is neat. First impressions count, even on paper!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Integral Diagnostics (IDX)
✨Know Your Stuff
Familiarise yourself with medical terminology and practice management systems. This will not only help you answer questions confidently but also show that you're serious about the role and understand the environment you'll be working in.
✨Show Your People Skills
As a Medical Receptionist, you'll be the first point of contact for patients. Practice your communication skills and think of examples where you've provided excellent customer service. Being friendly and approachable is key!
✨Dress to Impress
Make sure you present yourself well for the interview. A professional appearance can make a great first impression. Remember, you’ll be representing the welcoming front desk team, so look the part!
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might want to ask about the training program or how the team collaborates with medical staff.