At a Glance
- Tasks: Manage phone enquiries, greet patients, and schedule appointments in a fast-paced clinic.
- Company: Join a supportive team in a dynamic medical environment.
- Benefits: Career growth, flexible hours, health perks, and exclusive training opportunities.
- Other info: Diverse workplace with a focus on teamwork and employee recognition.
- Why this job: Make a difference in patient care while developing valuable skills.
- Qualifications: Customer service experience and strong computer skills are a plus.
The predicted salary is between 30000 - 40000 € per year.
Excellent opportunity for a customer service superstar to join our small supportive team as a Medical Receptionist in our fast‑paced clinic located at Malvern. The role will also require rotation through our Balaclava and Elsternwick clinics.
Responsibilities
- Managing all phone enquiries in a timely, professional and confidential manner
- Front‑of‑house reception and greeting patients upon arrival
- Scheduling appointments for patients and referrers
- Issuing patient invoices and receipts and processing Medicare rebates as required
- Entering and updating patient registration details
- Ensuring the reception and waiting area is clean and presentable at all times
About You
- Customer focus: Experience in a customer‑facing role is a plus
- Willingness to learn: Ready to dive into medical imaging terminology
- Tech savvy: Advanced computer and keyboard skills are a must
- Service excellence: Deliver exceptional customer service every time
- People skills: Show care, compassion and empathy to patients
- Problem‑solving: Optimise appointment slots with analytical skills
- Time management: Stay organised and meet team KPIs
- Positive attitude: A can‑do attitude that builds rapport with patients, staff and professionals
Benefits
- Career pathways through training, mentorship and advancement opportunities
- Exclusive access to MRI and sonography traineeships
- Supportive, team‑focused culture where your voice is valued
- Work‑life balance with predictable hours and no shift work required
- Staff recognition and awards
- Corporate perks and discounts plus health and wellness benefits
- Fitness passport access to over 1,000 gyms nationwide
- Discounted private health insurance
- Novated leasing and salary sacrifice
- Paid parental leave
- Flexible and supportive working arrangements
We believe diversity in all its forms enriches the workplace, regardless of gender, age, disability, nationality, culture, religious beliefs or sexual orientation. We welcome and consider applications from all qualified candidates, regardless of their background. As an equal opportunity employer, we are committed to building a diverse workforce.
Medical Receptionist in Malvern employer: Integral Diagnostics (IDX)
Join our dynamic and supportive team as a Medical Receptionist in our fast-paced Malvern clinic, where your customer service skills will shine. We offer excellent career pathways, a culture that values your voice, and a commitment to work-life balance with predictable hours. Enjoy exclusive access to training opportunities, corporate perks, and a diverse workplace that celebrates individuality.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in Malvern
✨Tip Number 1
Get to know the clinic! Research their values and services so you can chat about them during your interview. This shows you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Medical Receptionist and how you'd handle them. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining our supportive team right from the start.
We think you need these skills to ace Medical Receptionist in Malvern
Some tips for your application 🫡
Show Off Your Customer Service Skills:Since this role is all about customer service, make sure to highlight any experience you have in similar positions. We want to see how you've gone above and beyond for customers in the past!
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the role.
Tailor Your Application:Make sure to customise your application to fit the job description. Mention specific responsibilities from the listing and how your background aligns with them. This shows us you’ve done your homework!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Integral Diagnostics (IDX)
✨Know Your Customer Service Skills
Make sure to highlight your experience in customer-facing roles. Think of specific examples where you provided exceptional service, as this will resonate well with the interviewers who are looking for a customer service superstar.
✨Familiarise Yourself with Medical Terminology
Since the role involves medical imaging terminology, take some time to research common terms and phrases. This will show your willingness to learn and adapt, which is a key trait they’re looking for.
✨Demonstrate Your Tech Savviness
Brush up on your computer skills before the interview. Be prepared to discuss any software or systems you've used in previous roles, as advanced computer skills are a must for this position.
✨Showcase Your Problem-Solving Abilities
Think of scenarios where you had to optimise schedules or solve issues on the spot. Sharing these experiences will demonstrate your analytical skills and ability to manage time effectively, which are crucial for the role.
