At a Glance
- Tasks: Manage client requests and provide top-notch support while solving problems.
- Company: Join a global tech leader in advertising solutions with a focus on innovation.
- Benefits: Competitive salary, diverse workplace, and opportunities for growth.
- Other info: Embrace diversity and inclusiveness in a supportive team culture.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic environment.
- Qualifications: 4 years in digital marketing, Salesforce expertise, and fluent in English and German.
The predicted salary is between 35000 - 45000 £ per year.
Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry. We are looking for a Customer Experience Associate to join our Finance team. The Senior Customer Experience Associate will own end‑to‑end solutions to address issues raised by clients while maintaining and servicing those relationships at the highest level, bringing enthusiasm, attention to detail, and a team‑player mindset.
Responsibilities
- Manage all inbound requests from designated accounts with strong support of client needs
- Provide education to clients on IAS products and systems
- Safeguard accuracy of contracts and customer data in Salesforce
- Problem solving and dealing with client and data issues
- Liaise with internal teams to seek answers, understand the issue, and work towards resolution
- Support multi‑regions and teams/stakeholders
- Participate in team and/or 1:1 meetings, share updates with clients, management, and stakeholders
- Additional responsibilities and projects assigned, as needed
Qualifications
- 4 years of experience managing digital marketing and advertising campaigns and relationships with customers or agencies
- Extensive Salesforce experience
- Excellent client service skills
- Knowledge of order‑to‑cash process, analysis and reporting
- Hands‑on, detail‑oriented individual willing to be immersed in all aspects of client and finance functions
- Strong analytical, quantitative, and problem‑solving skills
- Excellent oral and written communication skills
- Fluent English and German language skills are essential
What Puts You Over The Top
- Dynamic candidate who can pick up tasks quickly
- Outstanding communication and self‑motivated
- Strong sense of ownership and perseverance
- Independent and willingness to learn new things
- Experience in the advertising technology industry
- Experience with or exposure to Workday
Equal Opportunity Employer IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.
Senior Customer Experience Associate - German Speaking employer: Integral Ad Science
Integral Ad Science (IAS) is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are encouraged to grow and develop their skills in the fast-paced advertising technology industry. With a strong emphasis on client service and teamwork, IAS offers comprehensive training and support, ensuring that every team member can thrive while contributing to meaningful solutions for clients. Located in a vibrant environment, IAS provides unique opportunities for collaboration across multi-regional teams, making it an ideal place for those seeking a rewarding career in customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Experience Associate - German Speaking
✨Tip Number 1
Network like a pro! Reach out to current or former employees at IAS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience and problem-solving. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Show off your enthusiasm! During interviews, let your passion for customer service and the advertising industry shine through. We want to see that you’re genuinely excited about the role and the company.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can leave a lasting impression. Plus, it shows you’re proactive – just what we love to see!
We think you need these skills to ace Senior Customer Experience Associate - German Speaking
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in digital marketing and client relationships. We want to see how your skills align with the role of Senior Customer Experience Associate, so don’t hold back!
Show Off Your Salesforce Skills:Since extensive Salesforce experience is a must-have, be sure to mention any relevant projects or tasks you've handled using this platform. We love seeing how you’ve used it to manage client data and contracts effectively.
Demonstrate Problem-Solving Abilities:In your application, share examples of how you've tackled client issues in the past. We’re looking for someone who can think on their feet and come up with solutions, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Integral Ad Science
✨Know Your Stuff
Make sure you’re well-versed in IAS products and services. Brush up on their offerings and think about how they relate to customer experience. This will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled client issues in the past. Think about specific situations where you resolved a problem or improved a process. This will demonstrate your analytical skills and ability to handle challenges effectively.
✨Master Salesforce
Since extensive Salesforce experience is a must, make sure you can discuss your familiarity with it. Be ready to talk about how you’ve used Salesforce to manage client relationships and ensure data accuracy in previous roles.
✨Communicate Clearly
Practice your communication skills, especially in both English and German. You might be asked to explain complex concepts simply, so think about how you can convey information clearly and concisely during the interview.
