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For Companies At a Glance
- Tasks: Manage client requests and provide top-notch support while solving problems.
- Company: Join a global tech leader in advertising solutions with a focus on innovation.
- Benefits: Competitive salary, diverse workplace, and opportunities for growth.
- Other info: Embrace diversity and inclusiveness in a supportive team culture.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic environment.
- Qualifications: 4 years in digital marketing, Salesforce expertise, and bilingual in English and French.
The predicted salary is between 35000 - 45000 ÂŁ per year.
Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry. We are looking for a Customer Experience Associate to join our Finance team. The Senior Customer Experience Associate will own end‑to‑end solutions to address issues raised by clients while maintaining and servicing those relationships at the highest level. Strong enthusiasm, attention to detail, and teamwork are essential.
Responsibilities
- Manage all inbound requests from designated accounts with strong support of client needs
- Provide education to clients on IAS products and systems
- Safeguard accuracy of contracts and customer data in Salesforce
- Problem‑solve and address client and data issues
- Coordinate with internal teams to seek answers, understand issues, and work toward resolution
- Support multi‑region teams and stakeholders
- Participate in team and/or 1:1 meetings, share updates with clients, management, and stakeholders
- Additional responsibilities and projects assigned as needed
Qualifications
- 4 years of experience managing digital marketing and advertising campaigns and relationships with customers or agencies
- Extensive Salesforce experience
- Excellent client‑service skills
- Knowledge of order‑to‑cash process, analysis, and reporting
- Hands‑on, detail‑oriented, willing to immerse in all aspects of client and finance functions
- Strong analytical, quantitative, and problem‑solving skills
- Excellent oral and written communication skills
- Fluent English and French language skills (essential)
What Puts You Over the Top
- Dynamic candidate who can pick up tasks quickly
- Outstanding communication and self‑motivation
- Strong sense of ownership and perseverance
- Independent and willingness to learn new things
- Fluency in English and French
- Experience in the advertising technology industry
- Experience with or exposure to Workday
Equal Opportunity Employer IAS is an equal opportunity employer, committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities, and veterans to apply.
Senior Customer Experience Associate - French Speaking employer: Integral Ad Science
Contact Detail:
Integral Ad Science Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Experience Associate - French Speaking
✨Tip Number 1
Network like a pro! Reach out to current or former employees at IAS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience and problem-solving. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your enthusiasm! During interviews, let your passion for customer service and the advertising industry shine through. Share specific examples of how you've gone above and beyond for clients in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role and highlighting a key point from your conversation can leave a lasting impression.
We think you need these skills to ace Senior Customer Experience Associate - French Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Experience Associate. Highlight your experience in managing client relationships and any relevant skills in Salesforce, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and how your background aligns with our needs at IAS. Don’t forget to mention your fluency in French and English!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate strong analytical and problem-solving skills, especially in client-facing situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Integral Ad Science
✨Know Your IAS Inside Out
Before the interview, make sure you understand IAS's products and services. Familiarise yourself with their verification, optimisation, and analytics solutions. This will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your Client-Servicing Skills
Prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. Highlight your attention to detail and problem-solving skills, as these are crucial for the Senior Customer Experience Associate role.
✨Brush Up on Salesforce
Since extensive Salesforce experience is a must, be ready to discuss how you've used it in previous roles. Think of specific instances where you safeguarded data accuracy or improved processes using Salesforce.
✨Practice Your Bilingual Communication
As fluency in both English and French is essential, practice answering common interview questions in both languages. This will not only boost your confidence but also demonstrate your ability to communicate effectively with diverse clients.