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- Tasks: Manage client requests and provide top-notch support while solving problems.
- Company: Join a leading global tech company focused on digital media quality.
- Benefits: Competitive salary, diverse work culture, and opportunities for growth.
- Other info: Inclusive workplace that values diversity and encourages all to apply.
- Why this job: Be part of a dynamic team making a real impact in the advertising industry.
- Qualifications: 4 years in digital marketing, fluent in English and German, strong analytical skills.
The predicted salary is between 35000 - 45000 £ per year.
Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry. We’re looking for a Customer Experience Associate to join our Finance team. The Senior Customer Experience Associate will own end-to-end solutions to address issues raised by clients while maintaining and servicing those relationships at the highest level.
Someone with enthusiasm and energy, a keen attention to detail, the ability to work in a fast-paced environment, and a team-player looking for mentorship/coaching will be a perfect applicant. The ideal candidate is naturally curious, dedicated, detailed-oriented with a strong desire to work with awesome people in a highly collaborative environment.
Responsibilities:
- Manage all inbound requests from designated accounts with strong support of client needs
- Provide education to clients on IAS products and systems
- Safeguard accuracy of contracts and customer data in Salesforce
- Problem solving and dealing with client and data issues
- Liaising with internal teams to seek answers / understand the issue and working towards resolution
- Role will include support to multi-regions and teams / stakeholders
- Participate in team and/or 1:1 meeting, share updates with clients, management, and stakeholders
- Additional responsibilities and projects assigned, as needed
Qualifications:
- 4 years of experience managing digital marketing and advertising campaigns and relationships with customers or agencies
- Extensive Salesforce experience
- Excellent client service skills
- Knowledge of order to cash process, analysis and reporting
- Hands-on detail oriented individual willing to be immersed in all aspects of client and finance functions
- Strong analytical, quantitative, and problem-solving skills
- Excellent oral and written communication skills
- Fluent English and German language skills are essential
What puts you over the top:
- Dynamic candidate who can pick up tasks quickly
- Outstanding communication and self-motivated
- Strong sense of ownership and perseverance
- Independent and willingness to learn new things
- Experience in the advertising technology industry
- Experience with or exposure to Workday
IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.
Senior Customer Experience Associate - German Speaking in London employer: Integral Ad Science
Contact Detail:
Integral Ad Science Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Experience Associate - German Speaking in London
✨Tip Number 1
Get to know the company inside out! Research Integral Ad Science, their products, and their mission. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves addressing client issues, think of examples from your past experiences where you successfully resolved challenges. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to referrals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the IAS team!
We think you need these skills to ace Senior Customer Experience Associate - German Speaking in London
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer experience shine through! We love candidates who are excited about the role and can convey that energy in their words.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in digital marketing and client relationships. We want to see how your skills align with what we do at IAS!
Be Detail-Oriented: Since attention to detail is key for this role, ensure your application is free from typos and errors. A polished application reflects your commitment to quality, which is something we value highly.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Integral Ad Science
✨Know Your Stuff
Make sure you’re well-versed in IAS products and services. Brush up on their offerings and how they relate to customer experience. This will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled client issues in the past. Think about specific situations where you resolved a problem or improved a process. This will demonstrate your analytical skills and ability to work under pressure.
✨Be Ready to Communicate
Since this role requires excellent communication skills, practice articulating your thoughts clearly in both English and German. You might even want to do a mock interview with a friend to get comfortable with the language switch.
✨Emphasise Teamwork
Highlight your experience working collaboratively with different teams. Share stories that illustrate your ability to liaise effectively with stakeholders and how you’ve contributed to a positive team environment.