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- Tasks: Manage client requests and provide top-notch support while solving problems.
- Company: Join a leading global tech company focused on digital media quality.
- Benefits: Competitive salary, diverse work culture, and opportunities for growth.
- Other info: Inclusive workplace encouraging diverse applicants to apply.
- Why this job: Be part of a dynamic team making a real impact in the advertising industry.
- Qualifications: 4 years in digital marketing, fluent in English and French, strong analytical skills.
The predicted salary is between 35000 - 45000 £ per year.
Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry. We’re looking for a Customer Experience Associate to join our Finance team. The Senior Customer Experience Associate will own end-to-end solutions to address issues raised by clients while maintaining and servicing those relationships at the highest level.
Someone with enthusiasm and energy, a keen attention to detail, the ability to work in a fast-paced environment, and a team-player looking for mentorship/coaching will be a perfect applicant. The ideal candidate is naturally curious, dedicated, detailed-oriented with a strong desire to work with awesome people in a highly collaborative environment.
Responsibilities:
- Manage all inbound requests from designated accounts with strong support of client needs
- Provide education to clients on IAS products and systems
- Safeguard accuracy of contracts and customer data in Salesforce
- Problem solving and dealing with client and data issues
- Liaising with internal teams to seek answers / understand the issue and working towards resolution
- Role will include support to multi-regions and teams / stakeholders
- Participate in team and/or 1:1 meeting, share updates with clients, management, and stakeholders
- Additional responsibilities and projects assigned, as needed
Qualifications:
- 4 years of experience managing digital marketing and advertising campaigns and relationships with customers or agencies
- Extensive Salesforce experience
- Excellent client service skills
- Knowledge of order to cash process, analysis and reporting
- Hands-on detail oriented individual willing to be immersed in all aspects of client and finance functions
- Strong analytical, quantitative, and problem-solving skills
- Excellent oral and written communication skills
- Fluent English and French language skills are essential
What puts you over the top:
- Dynamic candidate who can pick up tasks quickly
- Outstanding communication and self-motivated
- Strong sense of ownership and perseverance
- Independent and willingness to learn new things
- Fluency in English and French
- Experience in the advertising technology industry
- Experience with or exposure to Workday
Senior Customer Experience Associate - French Speaking in London employer: Integral Ad Science
Contact Detail:
Integral Ad Science Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Experience Associate - French Speaking in London
✨Tip Number 1
Get to know IAS inside out! Familiarise yourself with their products and services so you can speak confidently about how you can enhance the customer experience. This shows your enthusiasm and helps you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've solved client issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the IAS team!
We think you need these skills to ace Senior Customer Experience Associate - French Speaking in London
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion shine through in your application! We want to see that you're excited about the role and the chance to work with our awesome team. A little enthusiasm can go a long way!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience, especially in customer service and digital marketing. We love seeing how your skills align with what we’re looking for!
Be Detail-Oriented: Since we're all about accuracy, pay close attention to the details in your application. Double-check for any typos or errors, and ensure that your information is spot on. It shows us you care!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Integral Ad Science
✨Know Your Stuff
Make sure you’re well-versed in IAS products and services. Brush up on your knowledge of digital marketing and advertising campaigns, as well as the order to cash process. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled client issues in the past. Think about specific situations where you had to liaise with internal teams to find solutions. This will demonstrate your analytical skills and ability to work collaboratively, which are key for this position.
✨Practice Your Communication
Since excellent communication skills are a must, practice articulating your thoughts clearly in both English and French. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering potential questions.
✨Be Enthusiastic and Curious
Show your enthusiasm for the role and the company during the interview. Ask insightful questions about the team dynamics and the challenges they face. This not only shows your interest but also your willingness to learn and grow within the company.