At a Glance
- Tasks: Serve as the main technical contact, troubleshoot issues, and provide solutions for clients.
- Company: Join IAS, a global leader in digital media quality and innovation.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Dynamic team culture with a focus on diversity and inclusion.
- Why this job: Make a real impact in the ad-tech industry while collaborating with top professionals.
- Qualifications: 7+ years in a technical role, strong communication skills, and proficiency in JavaScript and SQL.
The predicted salary is between 60000 - 80000 £ per year.
Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry. We are looking for a Senior Technical Account Manager (TAM) to join our Technical Customer Operations Team for Northern Europe. In this high‑profile role you will serve as the primary technical point of contact for our integrated clients, including end‑users of our platforms. As a TAM you will address internal and external questions and issues, troubleshoot technical problems quickly, provide solutions, and launch escalations to tier‑2 support or product teams when appropriate. You will work closely with all departments—Product, Engineering, Product Marketing, Legal, Pricing, Technical Support, and others—to provide in‑depth updates and insights on clients from a technology perspective. You will also deliver high‑touch consultative technical services and solutions to our most premium clients.
Responsibilities
- Act as the main technical point of contact and troubleshoot or resolve technical issues for clients daily.
- Escalate issues to tier‑2 support or product teams only when necessary.
- Provide in‑depth technology updates and insights to cross‑functional teams.
- Deliver high‑touch consultative technical services and solutions to premium clients.
- Coordinate with Product, Engineering, and other departments to ensure client success.
Qualifications
- 7+ years of experience in a technical account, relationship management, or client‑facing role.
- Bachelor’s degree in a technical discipline.
- Proficiency in JavaScript, SQL, HTML, and data analysis.
- Experience with web traffic analysis tools, ad‑serving tags, APIs, and SDKs.
- Strong knowledge of social platforms—including integration, reporting, and troubleshooting.
- Experience with 3rd‑party advertising technology companies, publishers, and publisher ad servers.
- Deep understanding of the ad‑tech ecosystem and its players.
- Excellent communication skills—written, verbal, and listening.
- Self‑starter with the ability to manage time and multiple competing priorities.
- Fluency in English.
Preferred Qualifications
- History of collaborating effectively within cross‑functional teams.
- Programmatic experience.
- Video and mobile experience.
- Knowledge of databases, ad servers, rich media ads, and trafficking.
About Integral Ad Science
IAS is a global leader in digital media quality. We ensure that ads are viewable by real people, in safe and suitable environments, and drive supply‑path optimization. Founded in 2009 and headquartered in New York, IAS works with thousands of top advertisers and premium publishers worldwide.
Equal Opportunity Employer
IAS is an equal‑opportunity employer committed to diversity and inclusion. We consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or age.
Senior Technical Account Manager in London employer: Integral Ad Science UK Ltd.
Integral Ad Science (IAS) is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Senior Technical Account Manager to thrive. With a commitment to employee growth and development, IAS offers extensive training opportunities and encourages cross-functional teamwork, ensuring that you can make a meaningful impact in the advertising technology landscape. Located in Northern Europe, you will be part of a diverse team dedicated to driving digital media quality while enjoying the benefits of a supportive and inclusive workplace.
Contact Details:
Integral Ad Science UK Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Account Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Integral Ad Science UK Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Integral Ad Science UK Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Technical Account Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Integral Ad Science UK Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Integral Ad Science UK Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Integral Ad Science UK Ltd.!
How to prepare for a job interview at Integral Ad Science UK Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
