At a Glance
- Tasks: Manage client requests and provide top-notch support while resolving issues.
- Company: Join a global tech leader in advertising solutions with a focus on innovation.
- Benefits: Competitive salary, diverse workplace, and opportunities for growth.
- Other info: Dynamic environment that values diversity and encourages learning.
- Why this job: Be the voice of clients and make a real impact in their experience.
- Qualifications: 4 years in digital marketing, Salesforce expertise, and excellent communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry. We are looking for a Senior Customer Experience Associate to join our Finance team and own end‑to‑end solutions to address and resolve client issues while maintaining and servicing those relationships at the highest level.
Responsibilities
- Manage all inbound requests from designated accounts and provide strong support for client needs.
- Safeguard accuracy of contracts and customer data in Salesforce.
- Provide education to clients on IAS products and systems.
- Problem‑solve and handle client and data issues, liaising with internal teams to seek answers and drive resolution.
- Support multiple regions, teams, and stakeholders.
- Participate in team and/or one‑to‑one meetings, share updates with clients, management, and stakeholders.
- Carry out additional responsibilities and projects as assigned.
Qualifications
- 4 years of experience managing digital marketing and advertising campaigns and relationships with customers or agencies.
- Extensive Salesforce experience.
- Excellent client service skills.
- Knowledge of order‑to‑cash process, analysis, and reporting.
- Hands‑on, detail‑oriented individual willing to be immersed in all aspects of client and finance functions.
- Strong analytical, quantitative, and problem‑solving skills.
- Excellent oral and written communication skills.
- Fluent English and German language skills are essential.
What puts you over the top
- Dynamic candidate who can pick up tasks quickly.
- Outstanding communication and self‑motivation.
- Strong sense of ownership and perseverance.
- Independent and willing to learn new things.
- Experience in the advertising technology industry.
- Experience with or exposure to Workday.
Equal Opportunity Employer: IAS is an equal opportunity employer, committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.
Senior Customer Experience Associate - German Speaking employer: Integral Ad Science, Inc.
Integral Ad Science (IAS) is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are empowered to take ownership of their roles and contribute meaningfully to client success. With a strong focus on professional growth, IAS offers extensive training opportunities and encourages collaboration across teams, making it an ideal environment for those looking to advance their careers in the advertising technology sector. Located in a vibrant area, employees enjoy a supportive atmosphere that values diversity and promotes a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Experience Associate - German Speaking
✨Tip Number 1
Network like a pro! Reach out to current or former employees at IAS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience and problem-solving. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Show off your Salesforce skills! If you’ve got experience with it, be ready to discuss specific examples of how you’ve used it to manage client relationships or solve problems in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the IAS team.
We think you need these skills to ace Senior Customer Experience Associate - German Speaking
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Customer Experience Associate. Highlight your experience in managing client relationships and any relevant Salesforce skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer experience and your problem-solving skills. Let us know why you're excited about working with IAS and how you can contribute to our success.
Showcase Your Language Skills:Since this role requires fluency in both English and German, make sure to highlight your language proficiency clearly. If you've used these skills in a professional setting, share those experiences with us!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Integral Ad Science, Inc.
✨Know Your Stuff
Make sure you’re well-versed in IAS products and services. Brush up on your knowledge of the advertising technology industry, as well as the order-to-cash process. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Salesforce Skills
Since extensive Salesforce experience is a must, be prepared to discuss how you've used it in previous roles. Bring examples of how you've managed customer data and contracts effectively. This will demonstrate your hands-on experience and attention to detail.
✨Communicate Clearly
With excellent oral and written communication skills being essential, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or family member to refine your responses and ensure you can convey your ideas succinctly.
✨Demonstrate Problem-Solving Abilities
Prepare to share specific examples of how you've tackled client issues in the past. Highlight your analytical and quantitative skills by discussing how you approached problems and what solutions you implemented. This will show your potential employer that you can handle challenges effectively.
