At a Glance
- Tasks: Manage client requests and provide top-notch support in a fast-paced environment.
- Company: Join a global tech company revolutionising the advertising industry.
- Benefits: Competitive salary, diverse workplace, and opportunities for growth.
- Other info: Embrace diversity and inclusiveness in a supportive work culture.
- Why this job: Be part of a dynamic team and make a real impact on client relationships.
- Qualifications: 4 years in digital marketing, fluent in English and French, and Salesforce experience.
The predicted salary is between 35000 - 45000 £ per year.
Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry. The Senior Customer Experience Associate will own end‑to‑end solutions to address issues raised by clients while maintaining and servicing those relationships at the highest level. Someone with enthusiasm and energy, a keen attention to detail, the ability to work in a fast‑paced environment, and a team‑player looking for mentorship/coaching will be a perfect applicant. The ideal candidate is naturally curious, dedicated, detail‑oriented with a strong desire to work with awesome people in a highly collaborative environment.
Responsibilities
- Manage all inbound requests from designated accounts with strong support of client needs
- Provide education to clients on IAS products and systems
- Safeguard accuracy of contracts and customer data in Salesforce
- Problem‑solve and handle client and data issues
- Liaise with internal teams to seek answers, understand the issue, and work toward resolution
- Provide support across multi‑regions and teams/stakeholders
- Participate in team and/or 1:1 meetings, share updates with clients, management, and stakeholders
- Handle additional responsibilities and projects as assigned
Qualifications
- 4 years of experience managing digital marketing and advertising campaigns and relationships with customers or agencies
- Extensive Salesforce experience
- Excellent client service skills
- Knowledge of order‑to‑cash process, analysis, and reporting
- Hands‑on, detail‑oriented individual willing to be immersed in all aspects of client and finance functions
- Strong analytical, quantitative, and problem‑solving skills
- Excellent oral and written communication skills
- Fluent English and French language skills are essential
Desired Attributes
- Dynamic candidate who can pick up tasks quickly
- Outstanding communication and self‑motivated
- Strong sense of ownership and perseverance
- Independent and willingness to learn new things
- Fluency in English and French
- Experience in the advertising technology industry
- Experience with or exposure to Workday
Equal Opportunity Employer
IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities, and veterans to apply.
Senior Customer Experience Associate - French Speaking employer: Integral Ad Science, Inc.
Integral Ad Science (IAS) is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those seeking to grow in the advertising technology industry. With a strong emphasis on mentorship and professional development, employees are encouraged to thrive in a fast-paced environment while enjoying the benefits of working with a diverse team. Located in a vibrant area, IAS offers unique opportunities for personal and career growth, making it an ideal place for passionate individuals to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Experience Associate - French Speaking
✨Tip Number 1
Network like a pro! Reach out to current or former employees at IAS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience and problem-solving. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your enthusiasm! During interviews, let your passion for customer service and the advertising industry shine through. Share examples of how you've gone above and beyond for clients in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Customer Experience Associate - French Speaking
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Experience Associate role. Highlight your experience in digital marketing and client relationships, and don’t forget to mention your Salesforce skills!
Show Off Your Communication Skills:Since this role requires excellent oral and written communication, use your application to demonstrate these skills. Keep your language clear and concise, and make sure to proofread for any errors before hitting send.
Be Enthusiastic and Detail-Oriented:Let your passion shine through in your application! Mention specific examples of how you've tackled challenges in fast-paced environments and how your attention to detail has made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Integral Ad Science, Inc.
✨Know Your IAS Inside Out
Before the interview, make sure you understand IAS's products and services. Familiarise yourself with their verification, optimisation, and analytics solutions. This will not only show your enthusiasm but also help you answer questions confidently.
✨Showcase Your Client Service Skills
Prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. Highlight your attention to detail and problem-solving skills, as these are crucial for the Senior Customer Experience Associate role.
✨Brush Up on Salesforce
Since extensive Salesforce experience is required, ensure you're comfortable discussing how you've used it in previous roles. Be ready to explain how you safeguarded accuracy in contracts and customer data, as this will demonstrate your capability in handling client needs.
✨Practice Your Bilingual Communication
As fluency in both English and French is essential, practice answering common interview questions in both languages. This will help you feel more confident and showcase your communication skills, which are vital for this position.
