At a Glance
- Tasks: Manage client requests and provide top-notch support while resolving issues.
- Company: Join a global tech leader in advertising solutions with a focus on innovation.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Other info: Dynamic environment that values diversity and encourages continuous learning.
- Why this job: Make a real impact by enhancing customer experiences in the advertising industry.
- Qualifications: 4 years in digital marketing, Salesforce expertise, and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry.
We are looking for a Senior Customer Experience Associate to join our Finance team and own end‑to‑end solutions to address and resolve client issues while maintaining and servicing those relationships at the highest level.
Responsibilities
- Manage all inbound requests from designated accounts and provide strong support for client needs.
- Safeguard accuracy of contracts and customer data in Salesforce.
- Provide education to clients on IAS products and systems.
- Problem‑solve and handle client and data issues, liaising with internal teams to seek answers and drive resolution.
- Support multiple regions, teams, and stakeholders.
- Participate in team and/or one‑to‑one meetings, share updates with clients, management, and stakeholders.
- Carry out additional responsibilities and projects as assigned.
Qualifications
- 4 years of experience managing digital marketing and advertising campaigns and relationships with customers or agencies.
- Extensive Salesforce experience.
- Excellent client service skills.
- Knowledge of order‑to‑cash process, analysis, and reporting.
- Hands‑on, detail‑oriented individual willing to be immersed in all aspects of client and finance functions.
- Strong analytical, quantitative, and problem‑solving skills.
- Excellent oral and written communication skills.
- Fluent English and German language skills are essential.
- What puts you over the top
- Dynamic candidate who can pick up tasks quickly.
- Outstanding communication and self‑motivation.
- Strong sense of ownership and perseverance.
- Independent and willing to learn new things.
- Experience in the advertising technology industry.
- Experience with or exposure to Workday.
Equal Opportunity Employer
IAS is an equal opportunity employer, committed to diversity and inclusiveness.
We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or age.
We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.
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Senior Customer Experience Associate - German Speaking in London employer: Integral Ad Science, Inc.
Integral Ad Science (IAS) is an exceptional employer that fosters a dynamic and inclusive work culture, making it an ideal place for professionals seeking to thrive in the advertising technology industry. With a strong emphasis on employee growth and development, IAS offers comprehensive training and support, ensuring that team members are well-equipped to excel in their roles while enjoying the benefits of a collaborative environment. Located in a vibrant area, employees can enjoy a balanced work-life experience, alongside competitive compensation and a commitment to diversity and equal opportunity.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Experience Associate - German Speaking in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Integral Ad Science, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Integral Ad Science, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Experience Associate - German Speaking in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Integral Ad Science, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Integral Ad Science, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Integral Ad Science, Inc.!
How to prepare for a job interview at Integral Ad Science, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
