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- Tasks: As a Field Service Engineer, you'll maintain and repair medical devices in hospitals across the UK.
- Company: Join Integra, a leader in healthcare innovation, dedicated to improving patient outcomes.
- Benefits: Enjoy flexible work with 1 day WFH and 4 days in the field, plus travel opportunities.
- Why this job: Make a real impact in healthcare while developing your technical skills and customer service expertise.
- Qualifications: A technical degree or equivalent experience in field service, especially in medical devices, is essential.
- Other info: Frequent travel required; must have a valid driver’s license.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
As a Field Service Engineer, you will play a crucial role in ensuring the functionality and reliability of Integra’s medical devices. You will work closely with hospitals, healthcare professionals, and internal teams to diagnose, repair, and maintain equipment, providing exceptional technical support. This role requires frequent travel to hospital sites and occasional overnight stays.
If you are a hands-on problem-solver with a passion for technical troubleshooting and customer service, this is a great opportunity to make an impact in the medical field.
We are looking for somebody who is willing and ready to travel throughout the whole UK.
Usually it\\\’s 1 day WFH for administration purposes and 4 days working in the field with our customers.
Key Responsibilities
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Travel to hospitals to perform testing, maintenance, and repair on Integra products.
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Diagnose and resolve equipment issues, ensuring top-quality performance.
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Provide technical support to customers and the sales team, troubleshooting product-related concerns.
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Observe Integra products in surgical environments to assess equipment usage and potential issues.
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Install modifications to improve safety and performance.
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Maintain inventory levels and manage calibration schedules for equipment.
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Document repairs and service activities accurately following Good Documentation Practices.
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Present a professional and customer-focused image at all times.
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Collaborate with internal teams to share technical insights and improve service quality.
What You Bring
Essential Qualifications & Experience
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Technical degree or equivalent college credits.
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Experience in field service, preferably in the medical device industry.
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Strong knowledge of electronics, troubleshooting, and electromechanical repairs.
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Proficiency in IT systems and Office applications.
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Able to communicate effectively in English.
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A valid driver’s license and willingness to travel frequently.
Preferred Skills & Attributes
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Experience delivering technical training or presentations.
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Knowledge of Good Documentation Practices.
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Ability to work independently and manage time effectively.
Unsolicited Agency Submission
Integra LifeSciences does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. A formal written agreement is required before engaging any agency, and it must be executed and authorized by the Vice President, Talent Acquisition. Where agency agreements are in place, introductions (the initial sharing of a candidate’s name, resume, or background) are position-specific and may only occur within the scope of that approved agreement. Please, no phone calls or emails.
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Field Service Engineer employer: Integra LifeSciences Corporation
Contact Detail:
Integra LifeSciences Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with the specific medical devices that Integra produces. Understanding their functionality and common issues can give you an edge during interviews, as you'll be able to demonstrate your knowledge and passion for the role.
✨Tip Number 2
Network with professionals in the medical device industry. Attend relevant conferences or workshops where you can meet current Field Service Engineers or hiring managers. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your troubleshooting experiences in detail. Be ready to share specific examples of how you've diagnosed and resolved technical issues in the past, especially in a field service context, as this will showcase your problem-solving skills.
✨Tip Number 4
Highlight your customer service skills during conversations. Since this role involves working closely with healthcare professionals, demonstrating your ability to communicate effectively and maintain a professional image will be crucial.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service, particularly in the medical device industry. Emphasise your technical skills, troubleshooting abilities, and any previous roles that involved customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for healthcare and technical problem-solving. Mention specific experiences where you successfully diagnosed and repaired equipment, and how you provided exceptional support to customers.
Highlight Relevant Qualifications: Clearly list your technical degree or equivalent college credits in your application. If you have experience with Good Documentation Practices or delivering technical training, make sure to include that as well.
Showcase Your Soft Skills: In your application, emphasise your ability to communicate effectively and work independently. Provide examples of how you've managed your time effectively while travelling for work or collaborating with teams.
How to prepare for a job interview at Integra LifeSciences Corporation
✨Showcase Your Technical Skills
Be prepared to discuss your technical background in detail. Highlight any relevant experience with medical devices, troubleshooting, and repairs. Use specific examples to demonstrate your problem-solving abilities and how you've successfully handled technical challenges in the past.
✨Emphasise Customer Service Experience
Since this role involves working closely with healthcare professionals, it's important to showcase your customer service skills. Share experiences where you provided exceptional support or resolved issues for clients, emphasising your ability to communicate effectively and maintain a professional image.
✨Demonstrate Your Willingness to Travel
As the position requires frequent travel, express your enthusiasm for being on the road. Discuss any previous roles that involved travel and how you managed your time effectively while balancing work commitments. This will show your readiness for the demands of the job.
✨Prepare Questions About the Role
Come prepared with insightful questions about the company and the Field Service Engineer role. Inquire about the types of medical devices you'll be working with, the team dynamics, and opportunities for professional development. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
