Job Description Multilingual Customer Service Analyst (Romanian/Dutch/Polish)
Customer Service Analyst, Romanian, Dutch or Polish speaking
Onsite in Peterborough - £14.22 P/H - Initial 6 Month contract
We're recruiting for a global technology business that is growing its multilingual service desk. If you're fluent in Romanian, Dutch or Polish and have supported customers on technical issues, this is a strong move.
The role:
First point of contact for customers by phone, email, chat and portal, in your native language and English
Log, categorise and prioritise incidents and service requests in the ticketing system
Resolve first-line issues such as password resets, account access, software and hardware faults, and basic troubleshooting
Escalate complex issues to second and third line with clear, accurate handover notes
Keep customers updated and own tickets through to closure
Meet SLA, response and resolution targets
Spot recurring issues and feed them into problem management and knowledge articles
Required Skills:
Fluency in either Polish, Dutch or Romanian
Calm, clear communicator who works well to targets
Proactive and looking to break into the IT world
Details:
£14.22 P/H (Inside IR 35)
Onsite in Peterborough
Initial 6-Month contract
Apply with your CV, or message me for a confidential chat.
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