At a Glance
- Tasks: Manage customer accounts and build strong relationships while driving growth through upselling.
- Company: Established tech services organisation with a focus on customer success.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Opportunity for long-term career growth in a collaborative and innovative setting.
- Why this job: Join a dynamic team and make a real impact on customer relationships in tech.
- Qualifications: Experience in account management or customer success, with strong relationship-building skills.
The predicted salary is between 37350 - 45650 £ per year.
An established and growing technology services organisation is looking for an Account Executive to join its commercial team, taking responsibility for a portfolio of existing customers within the insurance and financial sectors. This is an excellent opportunity for someone who enjoys building long-term customer relationships while also having the commercial drive to grow accounts through renewals, upselling and cross-selling.
You will act as a key point of contact for customers, developing a strong understanding of their businesses and identifying where additional technology products and services can add value.
Core responsibilities:
- Managing and developing a portfolio of existing customer accounts
- Building strong relationships with key stakeholders, including IT Managers, CIOs and senior decision-makers
- Driving customer retention and long-term account growth
- Identifying opportunities to upsell and cross-sell additional products and services
- Managing contract renewals and supporting commercial negotiations
- Holding regular customer meetings and providing clear updates around services, deliverables and actions
- Proactively identifying and resolving customer issues before they escalate
- Working closely with technical, pre-sales and wider commercial teams to develop customer solutions
- Maintaining accurate CRM records, opportunities, forecasts and account plans
Essential Skills:
- Previous Account Executive, Account Management or Customer Success experience
- Experience working within technology, IT services, managed services or a similar environment
- Strong customer relationship and stakeholder management skills
- Experience supporting renewals, upselling and cross-selling
- Confidence communicating with both technical and senior business stakeholders
- Strong negotiation and commercial skills
- A proactive, organised and self-motivated approach
- The ability to take ownership of customer relationships and deliver against revenue targets
This is a great opportunity to join a business where you can develop your commercial career while managing genuine long-term customer relationships rather than focusing purely on transactional sales.
Account Executive in Sittingbourne employer: IntecSelect
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