At a Glance
- Tasks: Provide top-notch customer support and resolve issues with care and efficiency.
- Company: Leading IT consultancy known for innovative data solutions.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Other info: Fully onsite role in Peterborough with a focus on personal development.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 35000 £ per year.
I'm currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough.
Key Responsibilities:
- Communicate clearly and transparently with customers, keeping them informed and confident in the service.
- Work within established policies and procedures to ensure high standards and compliance.
- Seek opportunities to enhance the customer experience by identifying improvements to existing processes.
- Manage incidents involving vulnerable customers with care and sensitivity.
- Record, investigate and resolve customer complaints promptly, aiming for first-time resolution.
- Report any policy or process breaches swiftly and accurately.
- Use various tools and platforms to maintain effective communication with customers.
- Identify issues through clear and confident communication, and deliver timely, appropriate resolutions.
- Use active listening and questioning techniques to fully understand the customer's needs.
Customer Service Advisor in Peterborough employer: IntecSelect
Join a dynamic and forward-thinking organisation that is at the forefront of delivering major infrastructure projects in Warrington. As a Commercial Manager, you will benefit from a competitive salary, long-term career prospects, and a collaborative work culture that fosters professional growth and development. With hybrid working opportunities and a focus on impactful projects, this role offers a meaningful and rewarding career path for those looking to make a difference in the engineering and construction sectors.
