Job Description
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3rd Line IT Support Engineer
\n Our client is seeking a 3rd Line IT Support Engineer to join their team and play a key role in keeping our systems running smoothly and delivering on a number of interesting projects, network refresh, ERP implementation, on - premise to cloud transformation and the integration of a new ticketing system.
\n Our client is looking to pay between £40,000 to £45,000 circa, to be based in Maidstone, Kent with additional benefits including a 5% bonus potential.
\n You'll be the go-to person for troubleshooting, resolving issues, and supporting business-critical projects, ensuring our colleagues have the tools they need to succeed.
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What you'll do:
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- Provide support across hardware, software, phones, mobiles, and specialist systems.
- Manage helpdesk enquiries, escalating where needed and seeing issues through to resolution.
- Support Servers (Windows 2012/2016), Exchange 365, backups (Veeam), and network infrastructure.
- Set up new sites, accounts, and mobile devices.
- Maintain IT documentation and ensure smooth daily operations.
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\n\n What we're looking for:\n \n
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- Minimum 5 years' experience in IT support or service function with experience in a 3rd Line Support position is a must have.
- ERP management capabilites (ideally COINS or Netsuite)
- Technical expertise in Server Maintenance (2012 to 2016), Backups (Veeam) and Network Infrastructure is a must have
- Strong knowledge of Microsoft environments (Office, SharePoint, AD, Exchange).
- Confident, customer-focused problem solver with excellent communication skills.
- Full UK driving licence and flexibility to travel to sites.
- Eligible to work in the UK.
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3rd Line Support Engineer in Maidstone employer: IntecSelect
Join a dynamic and forward-thinking organisation that is at the forefront of delivering major infrastructure projects in Warrington. As a Commercial Manager, you will benefit from a competitive salary, long-term career prospects, and a collaborative work culture that fosters professional growth and development. With hybrid working opportunities and a focus on impactful projects, this role offers a meaningful and rewarding career path for those looking to make a difference in the engineering and construction sectors.
