At a Glance
- Tasks: Be the first point of contact for customers, resolving technical issues in your native language.
- Company: Join a global tech company expanding its multilingual service desk.
- Benefits: Earn £14.22 per hour with an initial 6-month contract.
- Other info: Onsite role in Peterborough with opportunities for growth.
- Why this job: Kickstart your IT career while helping customers and gaining valuable experience.
- Qualifications: Fluency in Romanian, Dutch, or Polish and a proactive attitude.
The predicted salary is between 31500 - 38500 £ per year.
Multilingual Customer Service Analyst (Romanian/Dutch/Polish)
Onsite in Peterborough - £14.22 P/H - Initial 6 Month contract
We're recruiting for a global technology business that is growing its multilingual service desk. If you're fluent in Romanian, Dutch or Polish and have supported customers on technical issues, this is a strong move.
The role:
- First point of contact for customers by phone, email, chat and portal, in your native language and English
- Log, categorise and prioritise incidents and service requests in the ticketing system
- Resolve first-line issues such as password resets, account access, software and hardware faults, and basic troubleshooting
- Escalate complex issues to second and third line with clear, accurate handover notes
- Keep customers updated and own tickets through to closure
- Meet SLA, response and resolution targets
- Spot recurring issues and feed them into problem management and knowledge articles
Required Skills:
- Fluency in either Polish, Dutch or Romanian
- Calm, clear communicator who works well to targets
- Proactive and looking to break into the IT world
Details:
- £14.22 P/H (Inside IR 35)
- Onsite in Peterborough
- Initial 6-Month contract
Apply with your CV, or message me for a confidential chat.
Hiring: Service Desk Analyst (Dutch & Polish & Romanian) employer: IntecSelect
Join a leading consultancy in Kent as a Modern Workplace Engineer, where you'll be part of a dynamic and highly technical team dedicated to delivering innovative cloud-first solutions. With a strong focus on employee growth, this role offers the opportunity to transition into a Modern Work consultant while enjoying a supportive work culture that values hands-on expertise and collaboration. Benefit from competitive pay, flexible onsite arrangements, and a commitment to professional development in a transformative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hiring: Service Desk Analyst (Dutch & Polish & Romanian)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like IntecSelect.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like IntecSelect. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Hiring: Service Desk Analyst (Dutch & Polish & Romanian)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to IntecSelect.
How to prepare for a job interview at IntecSelect
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in IntecSelect's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services IntecSelect offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
