At a Glance
- Tasks: Lead and optimise Microsoft Dynamics 365, ensuring top-notch support and continuous improvement.
- Company: Dynamic organisation focused on driving platform excellence in a hybrid work environment.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Other info: Join a collaborative team with a focus on continuous delivery and improvement.
- Why this job: Be at the forefront of D365 innovation and make a significant impact on business operations.
- Qualifications: Hands-on experience with D365 and strong communication skills are essential.
The predicted salary is between 65000 - 75000 £ per year.
We're looking for a proactive and experienced Applications Lead with deep expertise in Microsoft Dynamics 365 to take ownership of our core business systems. This role is central to the organisation, leading the support, optimisation, and ongoing development of our D365 platform alongside other business-critical applications. You'll drive service excellence, lead application projects, and ensure D365 and integrated systems continue to meet evolving business needs.
Role & Responsibilities
- Lead the day-to-day support and operational management of Microsoft Dynamics 365 (D365) and integrated applications.
- Oversee the IT Helpdesk function, ensuring high-quality support across D365 and other business systems.
- Ensure all tickets - particularly D365-related incidents and requests - are managed within agreed SLAs.
- Act as the escalation point for complex D365 issues, working closely with vendors and internal teams.
- Produce weekly service reports, including insights on D365 usage, ticket trends, SLA performance, risks, and improvements.
- Drive continuous improvement of D365 functionality, performance, and user adoption.
- Manage and deliver D365-related projects, enhancements, and upgrades.
- Work closely with stakeholders to gather requirements and translate them into D365 solutions and improvements.
- Manage integrations between D365, ERP/CRM platforms, and third-party systems.
- Collaborate with vendors and partners supporting D365 and associated applications.
- Operate within a DevOps framework to support continuous delivery and improvement of D365 and other applications.
Technical Requirements
Essential Skills & Experience
- Strong, hands-on experience with Microsoft Dynamics 365 (D365) across support, configuration, or delivery.
- Proven experience managing and supporting D365 environments in a business-critical setting.
- Experience working with ERP and CRM systems, ideally integrated with D365.
- Experience with cloud platforms (Azure preferred), particularly supporting D365 environments.
- Strong experience managing third-party vendors, including D365 partners and support providers.
- Background in application support, service delivery, or helpdesk management, with exposure to D365 support models.
- Experience working within DevOps practices and environments.
- Solid understanding of ITIL processes (Incident, Problem, Change Management).
- Ability to analyse support data (including D365 tickets and usage) and produce actionable insights.
- Excellent communication and stakeholder management skills, with the ability to engage both technical teams and business users.
Nice to Have
- Experience delivering D365 transformation or implementation projects.
- Formal project management certification (Prince2, Agile, Scrum).
- Knowledge of D365 modules (eg Finance, Supply Chain, Sales, Customer Service).
D365 Applications Lead — Drive Platform Excellence employer: IntecSelect
Join a forward-thinking organisation in London that prioritises innovation and employee development. As an Applications Lead, you'll benefit from a hybrid work model, competitive salary, and a culture that fosters collaboration and continuous improvement. With ample opportunities for professional growth and a commitment to service excellence, this role is perfect for those looking to make a meaningful impact in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land D365 Applications Lead — Drive Platform Excellence
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with D365. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience with D365, consider creating a portfolio or case studies showcasing your past projects. This gives potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common D365 scenarios and challenges. Think about how you’d tackle them and be ready to share your thought process. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace D365 Applications Lead — Drive Platform Excellence
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Dynamics 365 and any relevant projects you've led. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Applications Lead role. Share specific examples of how you've driven service excellence in past positions, especially with D365.
Showcase Your Problem-Solving Skills:In your application, highlight instances where you've tackled complex D365 issues or improved system performance. We love seeing candidates who can think on their feet and deliver results under pressure!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at IntecSelect
✨Know Your D365 Inside Out
Make sure you brush up on your Microsoft Dynamics 365 knowledge. Be ready to discuss specific features, functionalities, and how you've used them in past roles. This will show that you're not just familiar with the platform but can also leverage it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex D365 issues you've resolved in the past. Highlight your approach to troubleshooting and how you collaborated with vendors or internal teams to find solutions. This demonstrates your hands-on experience and ability to manage challenges.
✨Understand the Business Impact
Be ready to discuss how D365 impacts business operations. Think about how you've driven service excellence or improved user adoption in previous roles. This shows that you understand the bigger picture and can align technical solutions with business needs.
✨Engage with Stakeholders
Prepare to talk about your experience working with various stakeholders. Share how you've gathered requirements and translated them into D365 solutions. This will highlight your communication skills and ability to bridge the gap between technical teams and business users.
