At a Glance
- Tasks: Lead and optimise Microsoft Dynamics 365 and other critical applications.
- Company: Dynamic organisation in London with a hybrid work model.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Other info: Join a forward-thinking team focused on continuous improvement and innovation.
- Why this job: Take charge of vital systems and drive impactful projects in a collaborative environment.
- Qualifications: Proven experience with Microsoft Dynamics 365 and strong leadership skills.
The predicted salary is between 70000 - 90000 € per year.
We're looking for a proactive and experienced Applications Lead with deep expertise in Microsoft Dynamics 365 to take ownership of our core business systems. This role is central to the organisation, leading the support, optimisation, and ongoing development of our D365 platform alongside other business-critical applications. You'll drive service excellence, lead application projects, and ensure D365 and integrated systems continue to meet evolving business needs.
Role Responsibilities:
- Lead the day-to-day support and operational management of Microsoft Dynamics 365 (D365) and integrated applications.
- Oversee the IT Helpdesk function, ensuring high-quality support across D365 and other business systems.
- Ensure all tickets - particularly D365-related incidents and requests - are managed within agreed SLAs.
- Act as the escalation point for complex D365 issues, working closely with vendors and internal teams.
- Produce weekly service reports, including insights on D365 usage, ticket trends, SLA performance, risks, and improvements.
- Drive continuous improvement of D365 functionality, performance, and user adoption.
- Manage and deliver D365-related projects, enhancements, and upgrades.
- Work closely with stakeholders to gather requirements.
Applications Lead employer: IntecSelect
Join a dynamic and innovative team in London as an Applications Lead, where you'll not only lead the optimisation of our Microsoft Dynamics 365 platform but also thrive in a supportive work culture that prioritises employee growth and development. With competitive salaries and a hybrid working model, we offer a range of benefits designed to enhance your work-life balance while fostering a collaborative environment that encourages continuous improvement and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Applications Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Microsoft Dynamics 365. A friendly chat can lead to insider info about job openings or even referrals that could give you an edge.
✨Tip Number 2
Showcase your skills! If you've got experience with D365, make sure to highlight specific projects or achievements in your conversations. We want to see how you've driven service excellence and improved systems in the past.
✨Tip Number 3
Prepare for interviews by diving deep into the company’s use of D365. Research their current projects and think about how you can contribute. This shows you're proactive and genuinely interested in the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Applications Lead
Some tips for your application 🫡
Show Your Passion for D365:When writing your application, let us see your enthusiasm for Microsoft Dynamics 365. Share specific examples of how you've used D365 in the past and how it has shaped your approach to application management.
Tailor Your CV and Cover Letter:Make sure your CV and cover letter are tailored to the Applications Lead role. Highlight relevant experience and skills that align with our job description, especially around support and optimisation of business systems.
Be Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and responsibilities.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at IntecSelect
✨Know Your D365 Inside Out
Make sure you brush up on your Microsoft Dynamics 365 knowledge. Be ready to discuss specific features, functionalities, and how you've used them in past roles. This will show that you're not just familiar with the platform but can also leverage it effectively.
✨Showcase Your Leadership Skills
As an Applications Lead, you'll be expected to lead teams and projects. Prepare examples of how you've successfully managed teams or projects in the past, particularly in relation to application support and optimisation. Highlight your ability to drive service excellence.
✨Prepare for Problem-Solving Scenarios
Expect to face questions about complex D365 issues. Think of a few challenging situations you've encountered and how you resolved them. This will demonstrate your critical thinking and problem-solving skills, which are crucial for this role.
✨Understand Stakeholder Engagement
Since you'll be working closely with various stakeholders, be prepared to discuss how you gather requirements and manage expectations. Share examples of how you've successfully collaborated with different teams to enhance application performance and user adoption.
