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- Tasks: Support VIP clients with tech issues, manage devices, and ensure smooth operations.
- Company: Join a leading FTSE 250 financial services provider known for innovation.
- Benefits: Competitive day rate, dynamic work environment, and potential for career growth.
- Why this job: Engage with high-profile clients and enhance your tech skills in a fast-paced setting.
- Qualifications: Experience in 2nd line support, knowledge of Microsoft tools, and a knack for problem-solving.
- Other info: One-stage interview process; immediate start available.
The predicted salary is between 50000 - 60000 £ per year.
Our long-standing client, an FTSE 250 financial services provider, is hiring a VIP 2nd Line Support Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful, you must have demonstrable experience within a 2nd line service desk position, resolving face-to-face service requests up to C-Suite/VIP level and a strong understanding of Microsoft suite, AD, ServiceNow and Webex/MS Teams. Our client is offering a day rate of £250 to £300 PD for a 6/12-month project to be based in London (Whitfield Street) 5 days per week.
Key Responsibilities:
- Facilitate Joiners, Movers, and Leavers, including deployment of equipment, updates to Active Directory, and software installation.
- Ensure service requests are fulfilled in line with agreed SLAs and that users are communicated to, updating them through the process.
- Escalation of potential Major Incidents and Risk Events for management visibility and resolution.
- Participate in Mobile Device Management, ensuring that all new devices are enrolled correctly, the stock of mobile devices is maintained, and defective devices are repaired/replaced swiftly.
- Participate in the provision of Desktop Hardware (currently Desktops, Laptops, Thin Clients) ensuring that a stock of built devices are available for deployment as required.
- Support Meeting Rooms in terms of break/fix and maintaining updates to hardware/software, keeping it in support and working effectively.
- Administer Webex/Teams for users across the group, including new user provision, plugin updates, and removal of leavers.
Key Experience:
- Proven experience within a 2nd line support role, within a service desk, service delivery, EUT/EUC environment is a must-have.
- Domain industry experience within a financial services or professional services environment is a must-have.
- Working knowledge of AD, ServiceNow, Webex/MS Teams, Citrix, and Cloud printing solutions is a must-have.
- Experience setting up meeting rooms, building laptops, setting up printers, break/fix, and hardware is a must-have.
- Experience supporting VIP, C-Suite and Senior Managers within a professional environment is a must-have.
One stage interview process, to start ASAP, unfortunately candidates with 4 week notice periods will not be considered.
VIP 2nd Line Support Analyst employer: Intec Select
Contact Detail:
Intec Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP 2nd Line Support Analyst
✨Tip Number 1
Make sure to highlight your experience with VIP and C-Suite support in your conversations. When networking or during interviews, share specific examples of how you've successfully resolved issues for high-level executives.
✨Tip Number 2
Familiarise yourself with the tools mentioned in the job description, such as ServiceNow and Microsoft Teams. If you can, get hands-on experience or take a quick online course to brush up on these platforms before your interview.
✨Tip Number 3
Research the company’s culture and values, especially since they are a financial services provider. Tailor your discussions to reflect how your personal values align with theirs, which can make a strong impression during the interview.
✨Tip Number 4
Prepare to discuss your approach to handling escalations and major incidents. Think of examples where you effectively managed such situations, as this will demonstrate your problem-solving skills and ability to work under pressure.
We think you need these skills to ace VIP 2nd Line Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support roles, especially any work with VIPs or C-Suite executives. Use specific examples that demonstrate your skills with Microsoft suite, AD, ServiceNow, and Webex/MS Teams.
Craft a Strong Cover Letter: In your cover letter, emphasise your relevant experience in the financial services sector and your ability to handle service requests efficiently. Mention your familiarity with the tools and technologies listed in the job description.
Showcase Problem-Solving Skills: Provide examples of how you've resolved complex issues in previous roles. Highlight your experience with Major Incidents and Risk Events, as well as your approach to maintaining communication with users throughout the process.
Prepare for the Interview: Since this role has a one-stage interview process, prepare by reviewing common interview questions for 2nd line support positions. Be ready to discuss your technical knowledge and how you would handle specific scenarios related to the responsibilities outlined in the job description.
How to prepare for a job interview at Intec Select
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft suite, Active Directory, ServiceNow, and Webex/MS Teams during the interview. Be prepared to discuss specific scenarios where you've successfully resolved technical issues, especially in a 2nd line support role.
✨Demonstrate Your Customer Service Approach
Since you'll be dealing with VIPs and C-Suite executives, it's crucial to convey your ability to handle high-pressure situations with professionalism. Share examples of how you've effectively communicated with senior management and ensured their needs were met promptly.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-time scenarios. Think about past experiences where you had to troubleshoot issues quickly and efficiently, particularly in a financial services environment, and be ready to explain your thought process.
✨Understand the Company Culture
Research the client’s company culture and values before the interview. Being able to align your answers with their ethos will demonstrate your genuine interest in the role and help you stand out as a candidate who fits well within their team.
