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- Tasks: Support VIP clients with tech issues, manage service requests, and maintain meeting room equipment.
- Company: Join a leading FTSE 250 financial services provider known for innovation and excellence.
- Benefits: Competitive day rate, potential for remote work, and opportunities for professional growth.
- Why this job: Gain hands-on experience in a dynamic environment while supporting high-profile clients.
- Qualifications: Experience in 2nd line support, knowledge of Microsoft tools, and familiarity with service desk operations.
- Other info: One-stage interview process; immediate start available.
The predicted salary is between 50000 - 60000 £ per year.
Our long-standing client, an FTSE 250 financial services provider, is hiring a VIP 2nd Line Support Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful, you must have demonstrable experience within a 2nd line service desk position, resolving face-to-face service requests up to C-Suite/VIP level and a strong understanding of Microsoft suite, AD, ServiceNow and Webex/MS teams. Our client is offering a day rate of £250 to £275 PD for a 6/12-month project to be based in Fareham – 5 days per week.
Key Responsibilities:
- Facilitate Joiners, Movers, and Leavers, including deployment of equipment, updates to Active Directory, and software installation.
- Ensure service requests are fulfilled in line with agreed SLAs and that users are communicated to, updating them through the process.
- Escalation of potential Major Incidents and Risk Events for management visibility and resolution.
- Participate in Mobile Device Management, ensuring that all new devices are enrolled correctly, the stock of mobile devices is maintained, and defective devices are repaired/replaced swiftly.
- Participate in the provision of Desktop Hardware (currently Desktops, Laptops, Thin Clients) ensuring that a stock of built devices are available for deployment as required.
- Support Meeting Rooms in terms of break/fix and maintaining updates to hardware/software, keeping it in support and working effectively.
- Administer Webex/Teams for users across the group, including new user provision, plugin updates, and removal of leavers.
Key Experience:
- Proven experience within a 2nd line support role, within a service desk, service delivery, EUT/EUC environment is a must have.
- Domain industry experience within a financial services or professional services environment is a must-have.
- Working knowledge of AD, ServiceNow, Webex/MS teams, Citrix, and Cloud printing solutions is a must-have.
- Experience setting up meeting rooms, building laptops, setting up printers, break/fix and hardware is a must-have.
- Experience supporting VIP, C-Suite and Senior Managers within a professional environment is a must-have.
One stage interview process, to start ASAP. Unfortunately, candidates with 4-week notice periods will not be considered.
VIP 2nd Line Support Analyst – £250 to £275 PD – Inside IR 35 – Fareham employer: Intec Select
Contact Detail:
Intec Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP 2nd Line Support Analyst – £250 to £275 PD – Inside IR 35 – Fareham
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as Active Directory, ServiceNow, and Webex/MS Teams. Having hands-on experience or even a basic understanding of these platforms can set you apart during discussions.
✨Tip Number 2
Highlight your experience in supporting VIPs and C-Suite executives. Be prepared to share specific examples of how you've successfully resolved issues for high-profile users, as this will demonstrate your capability to handle the demands of the role.
✨Tip Number 3
Research the company’s culture and values, especially since they are a financial services provider. Understanding their environment will help you tailor your conversation and show that you're a good fit for their team.
✨Tip Number 4
Prepare for the one-stage interview by practising common support scenarios you might face in the role. Being able to articulate your problem-solving process clearly will impress the interviewers and showcase your expertise.
We think you need these skills to ace VIP 2nd Line Support Analyst – £250 to £275 PD – Inside IR 35 – Fareham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support roles, especially any work with VIPs or C-Suite executives. Use specific examples that demonstrate your skills with Microsoft suite, AD, ServiceNow, and Webex/MS Teams.
Craft a Strong Cover Letter: Write a cover letter that directly addresses the key responsibilities and experiences mentioned in the job description. Emphasise your ability to manage service requests and your experience in a financial services environment.
Showcase Relevant Skills: In your application, clearly outline your technical skills related to desktop hardware, mobile device management, and meeting room support. Mention any relevant certifications or training that could set you apart.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a support role.
How to prepare for a job interview at Intec Select
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft suite, Active Directory, ServiceNow, and Webex/MS Teams during the interview. Be prepared to discuss specific scenarios where you've successfully resolved technical issues, especially in a VIP or C-Suite context.
✨Demonstrate Your Customer Service Approach
Since this role involves direct interaction with high-level executives, it's crucial to convey your customer service skills. Share examples of how you've effectively communicated with users, managed their expectations, and ensured their satisfaction throughout the support process.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past experiences where you had to troubleshoot complex issues or manage multiple requests simultaneously, particularly in a fast-paced environment like financial services.
✨Understand the Company Culture
Research the company’s values and culture before the interview. Being able to align your answers with their ethos will demonstrate your genuine interest in the role and help you stand out as a candidate who fits well within their team.
