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For Companies At a Glance
- Tasks: Manage and optimise IT systems for port services, ensuring reliability and performance.
- Company: Leading shipping industry business with a focus on innovation and service excellence.
- Benefits: Competitive salary, discretionary bonus, and hybrid working model.
- Why this job: Be the bridge between tech and operations, making a real impact in a fast-paced environment.
- Qualifications: Strong IT infrastructure background and proven service delivery management experience.
- Other info: Join a dynamic team with opportunities for continuous improvement and career growth.
The predicted salary is between 42000 - 84000 £ per year.
We are seeking a Technical Service Delivery Manager to own the delivery, performance, and optimisation of core technical systems supporting the Port Services side of a leading shipping industry business. This is a systems-focused role with a strong technical infrastructure background, the ability to manage service delivery end-to-end, and the capability to bridge technical teams and the wider business. The role is critical to ensuring that our clients\’ systems remain reliable, secure, and fit for purpose in a fast-paced operational environment.
Overview
Technical Service Delivery Manager – Infrastructure – Financial Services – £60,000 – Hybrid
Responsibilities
- Service Delivery & Operations: Manage and optimise IT systems supporting port services, ensuring availability, stability, and performance meet operational needs.
- Stakeholder Management: Act as the primary contact for internal operational teams and external suppliers, aligning on service expectations and improvements.
- Technical Oversight: Apply hands-on IT infrastructure expertise across networks, servers, storage, and cloud services to ensure best practice and operational resilience.
- Project Support: Lead or support infrastructure-related projects, from upgrades to system integrations, ensuring delivery within scope, time, and budget.
- Business Analysis: Understand operational port service workflows, capture requirements, and translate them into technical solutions.
- Continuous Improvement: Identify and implement system enhancements, automation, and process optimisations.
- Risk & Compliance: Ensure systems meet security, compliance, and governance standards.
Skills & Experience
- Strong technical background in IT infrastructure – networking, servers, storage, cloud, and security.
- Proven track record in service delivery management, ideally within operational or industrial environments.
- Familiarity with ITIL service management processes (ITIL certification desirable).
- Experience managing or delivering IT projects using Agile, Waterfall, or hybrid approaches.
- Ability to analyse operational needs and design technical solutions to meet them.
- Excellent communication skills to engage technical and non-technical stakeholders.
Package
- Discretionary bonus
- Hybrid (3x week in Ipswich office)
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Financial Services
- Banking
- IT Services and IT Consulting
Note: The original page contained additional listings and promotional text that are not essential to the job description. This refined version retains the core responsibilities, qualifications, and expectations.
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Technical Service Delivery Manager employer: Intec Select
Contact Detail:
Intec Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Delivery Manager
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to IT infrastructure and service delivery. You never know who you might bump into that could help you land that Technical Service Delivery Manager role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in service delivery management. This gives potential employers a tangible sense of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions and scenarios related to IT infrastructure. Practice articulating how you've managed service delivery and optimised systems in past roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by our hiring team directly.
We think you need these skills to ace Technical Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Service Delivery Manager. Highlight your experience with IT infrastructure and service delivery management, and don’t forget to mention any relevant certifications like ITIL.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your hands-on experience with technical systems and how you’ve successfully managed service delivery in the past.
Showcase Your Communication Skills: Since this role involves engaging with both technical and non-technical stakeholders, make sure to demonstrate your communication skills in your application. Use clear, concise language and provide examples of how you've effectively communicated in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Intec Select
✨Know Your Technical Stuff
Make sure you brush up on your IT infrastructure knowledge, especially around networking, servers, storage, and cloud services. Be ready to discuss specific technologies you've worked with and how they relate to the role.
✨Showcase Your Service Delivery Experience
Prepare examples from your past roles where you successfully managed service delivery. Highlight any improvements you made and how you aligned with stakeholders to meet their expectations.
✨Understand the Business Context
Familiarise yourself with the shipping industry and port services. Being able to discuss how technical systems support operational workflows will show that you can bridge the gap between technical teams and the wider business.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. You'll need to engage both technical and non-technical stakeholders, so being able to adapt your communication style is key.
