At a Glance
- Tasks: Assist customers with inquiries, resolve complaints, and manage subscriptions.
- Company: Dynamic company offering hybrid work and a supportive team environment.
- Benefits: £28,000 salary, excellent benefits, and flexible working options.
- Other info: Fast-paced role with opportunities for career advancement.
- Why this job: Join a team that values customer satisfaction and personal growth.
- Qualifications: Customer service experience preferred; CRM knowledge is a plus.
The predicted salary is between 28000 - 28000 £ per year.
We’re looking for a Customer Support Executive who will be responsible for assisting customers with inquiries, resolving complaints, processing sales orders, managing subscriptions, and ensuring the CRM database is kept up to date with accurate customer information.
The ideal candidate is detail-oriented, organised, and capable of handling multiple tasks while providing exceptional service and support to our customers and client success team.
Role and Responsibilities:- Respond to customer inquiries via phone, email, and the clients internal “ASK” platform service in a timely and professional manner.
- Process customers accurately and efficiently, ensuring correct product, service and billing details.
- Oversee subscription services by onboarding new users, resolving any issues, and facilitating the setup of web subscriptions, ensuring a smooth and efficient experience for customers.
- Maintain and update the CRM database with accurate customer information.
- Resolve customer complaints and issues quickly and effectively, ensuring a positive outcome and maintaining customer loyalty.
- Continuously stay updated on product, services, and industry trends to provide customers with the best support.
- Work closely with the client success, Insight and marketing teams to ensure seamless customer experience, driving high levels of customer satisfaction.
- Manage a select group of accounts, supported by an account-based marketing program, to ensure tailored service and optimize client relationships.
- Previous experience in customer service, sales order processing, or subscription management is preferred.
- A degree qualification is desired but not essential.
- Experience using CRM software or customer management tools.
- Ability to work efficiently in a fast-paced environment, managing multiple priorities.
- Proactive and self-motivated with a focus on customer satisfaction.
£28,000 + excellent benefits. Hybrid working.
Customer Support Executive in Stockport employer: Intec Select
Join our dynamic team in Watford as a Customer Support Executive, where we prioritise employee well-being and professional growth. Enjoy a hybrid working model that promotes work-life balance, alongside competitive benefits and a supportive culture that values your contributions. With opportunities for continuous learning and collaboration across teams, you'll play a vital role in enhancing customer satisfaction while developing your career in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive in Stockport
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers directly, it's crucial to articulate your thoughts clearly. Try mock interviews with friends or family to get comfortable with common customer support scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our team. Good luck!
We think you need these skills to ace Customer Support Executive in Stockport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and subscription management. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Showcase Your Communication Skills:As a Customer Support Executive, clear communication is key. Use your application to demonstrate your ability to convey information effectively. Whether it’s through your writing style or examples of past interactions, let us see your knack for keeping customers informed and satisfied.
Highlight Your Organisational Skills:We’re looking for someone who can juggle multiple tasks without dropping the ball. In your application, mention any tools or methods you use to stay organised, especially when managing customer inquiries or CRM databases. This will show us you’re ready for the fast-paced environment!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Intec Select
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Support Executive. Familiarise yourself with common customer inquiries and complaints, as well as the tools and processes mentioned in the job description, like CRM software. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or complaints. Highlight how you managed to keep customers satisfied while maintaining accuracy in processing orders or managing subscriptions. This will illustrate your ability to handle multiple tasks effectively, which is crucial for this position.
✨Demonstrate Your Organisational Skills
Since the role requires managing subscriptions and keeping the CRM database updated, be ready to discuss how you stay organised in a fast-paced environment. Share specific strategies or tools you use to prioritise tasks and ensure nothing falls through the cracks. This will reassure the interviewer that you can handle the demands of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, how success is measured in customer support, or what challenges the team currently faces. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
