At a Glance
- Tasks: Lead a team delivering top-notch IT support while driving automation and continuous improvement.
- Company: Dynamic tech company with a focus on service excellence and innovation.
- Benefits: Competitive salary, training investment, and opportunities for career progression.
- Other info: Fast-paced environment with a collaborative culture and growth potential.
- Why this job: Shape the future of IT support and enhance user experiences with cutting-edge technology.
- Qualifications: Experience in leading IT support teams and strong Microsoft 365 management skills.
The predicted salary is between 45000 - 45000 £ per year.
Are you an experienced IT Support professional with a passion for service excellence, automation and team leadership? We're looking for an IT Support Lead to take ownership of a growing managed support function, leading a team responsible for delivering exceptional end-user support while driving automation and continuous improvement. This is a fantastic opportunity to join a forward-thinking technology business where you'll play a key role in shaping and scaling a modern IT support operation.
The Role
- Oversee the day-to-day delivery of 1st and 2nd Line Support, ensuring customers receive a high-quality service while continuously improving operational efficiency.
- Lead a prevention-first approach, using automation, proactive monitoring and modern endpoint management to reduce support demand and improve the overall user experience.
- Work closely with operations, product and security teams to contribute to the continued growth and evolution of the managed service offering.
Key Responsibilities
- Lead and develop a team of IT Support Analysts.
- Manage day-to-day 1st and 2nd Line support operations, ensuring SLA performance.
- Act as the primary escalation point for complex technical issues.
- Drive automation and proactive support initiatives to reduce recurring incidents.
- Oversee endpoint management across Windows and macOS environments.
- Manage onboarding, device lifecycle processes and Joiner/Mover/Leaver activities.
- Deliver service reporting, KPI analysis and continual improvement initiatives.
- Collaborate with technical and commercial teams to enhance service delivery.
What We're Looking For
- Proven experience leading an IT Support or Service Desk team.
- Strong Microsoft 365 endpoint management experience, including Microsoft Intune, Entra ID and Microsoft Defender.
- Experience managing Windows 11 and macOS devices.
- Strong understanding of ITIL-based service management and SLA-driven support environments.
- Experience building automation, self-service solutions or proactive support processes.
- Excellent communication and stakeholder management skills.
- Passion for improving customer experience through technology.
What's on Offer
- Salary up to £70,000.
- Office-based role in Southampton.
- Opportunity to lead and shape a growing IT Support function.
- Investment in training and professional development.
- Collaborative, fast-paced technical environment with genuine career progression.
Information Technology Support Team Lead in Southampton employer: Intec Select
Intec Select is an exceptional employer that fosters a collaborative and innovative work culture, particularly for those in the D365 F&O Business Solutions Specialist role. Located in Greater London, employees benefit from a vibrant city atmosphere, ample professional development opportunities, and a commitment to aligning individual growth with organisational success, making it a rewarding place to advance your career in financial services.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Team Lead in Southampton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Intec Select values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Intec Select might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Intec Select!
✨Direct Apply to Intec Select
Let's not forget to apply directly through the Intec Select website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Support Team Lead in Southampton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Intec Select.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Intec Select. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Intec Select
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
