At a Glance
- Tasks: Assist customers with inquiries, resolve complaints, and manage subscriptions.
- Company: Dynamic company offering hybrid work and a supportive team environment.
- Benefits: £28,000 salary, excellent benefits, and flexible working arrangements.
- Other info: Fast-paced role with opportunities for career advancement.
- Why this job: Join a team that values customer satisfaction and personal growth.
- Qualifications: Previous customer service experience preferred; CRM knowledge is a plus.
The predicted salary is between 28000 - 28000 £ per year.
We’re looking for a Customer Support Executive who will be responsible for assisting customers with inquiries, resolving complaints, processing sales orders, managing subscriptions, and ensuring the CRM database is kept up to date with accurate customer information.
The ideal candidate is detail-oriented, organised, and capable of handling multiple tasks while providing exceptional service and support to our customers and client success team.
Role and Responsibilities:- Respond to customer inquiries via phone, email, and the clients internal “ASK” platform service in a timely and professional manner.
- Process customers accurately and efficiently, ensuring correct product, service and billing details.
- Oversee subscription services by onboarding new users, resolving any issues, and facilitating the setup of web subscriptions, ensuring a smooth and efficient experience for customers.
- Maintain and update the CRM database with accurate customer information.
- Resolve customer complaints and issues quickly and effectively, ensuring a positive outcome and maintaining customer loyalty.
- Continuously stay updated on product, services, and industry trends to provide customers with the best support.
- Work closely with the client success, Insight and marketing teams to ensure seamless customer experience, driving high levels of customer satisfaction.
- Manage a select group of accounts, supported by an account-based marketing program, to ensure tailored service and optimize client relationships.
- Previous experience in customer service, sales order processing, or subscription management is preferred.
- A degree qualification is desired but not essential.
- Experience using CRM software or customer management tools.
- Ability to work efficiently in a fast-paced environment, managing multiple priorities.
- Proactive and self-motivated with a focus on customer satisfaction.
£28,000 + excellent benefits. Hybrid working.
Customer Support Executive in Southampton employer: Intec Select
Join a dynamic team in Watford as a Customer Support Executive, where you'll enjoy a hybrid working model that promotes work-life balance. Our company fosters a supportive and collaborative culture, offering excellent benefits and opportunities for professional growth, ensuring you can thrive while delivering exceptional service to our valued customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive in Southampton
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it’s crucial to sound confident and clear. Try role-playing common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Support Executive in Southampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Executive role. Highlight your experience in customer service, sales order processing, and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Skills:Don’t just list your previous jobs; explain how your skills make you a great fit for this role. Talk about your ability to handle multiple tasks, your attention to detail, and your knack for resolving customer complaints. We love seeing real examples of how you've excelled in past roles!
Be Professional Yet Personable:While we appreciate professionalism, don’t be afraid to let your personality shine through in your application. We’re looking for someone who can connect with customers and provide exceptional service, so a friendly tone can go a long way in your cover letter!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Intec Select
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Support Executive. Familiarise yourself with common customer inquiries and complaints, as well as the tools and software mentioned in the job description, like CRM systems. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or complaints. Highlight your ability to stay calm under pressure and how you turned a negative situation into a positive outcome. This will illustrate your capability to handle the fast-paced environment they’re looking for.
✨Demonstrate Your Organisational Skills
Since the role requires managing multiple tasks, be ready to discuss how you prioritise your workload. You could mention specific tools or methods you use to stay organised, such as to-do lists or project management software. This will reassure them that you can keep everything on track while providing exceptional service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the company is currently facing. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
