At a Glance
- Tasks: Lead and optimise Microsoft Dynamics 365, ensuring top-notch support and continuous improvement.
- Company: Dynamic tech company in London with a hybrid work culture.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Other info: Join a collaborative team with a focus on continuous delivery and improvement.
- Why this job: Be at the forefront of tech innovation and drive impactful projects.
- Qualifications: Strong experience with Microsoft Dynamics 365 and excellent communication skills.
The predicted salary is between 70000 - 90000 € per year.
We’re looking for a proactive and experienced Applications Lead with deep expertise in Microsoft Dynamics 365 to take ownership of our core business systems. This role is central to the organisation, leading the support, optimisation, and ongoing development of our D365 platform alongside other business-critical applications. You’ll drive service excellence, lead application projects, and ensure D365 and integrated systems continue to meet evolving business needs.
Role & Responsibilities:
- Lead the day-to-day support and operational management of Microsoft Dynamics 365 (D365) and integrated applications
- Oversee the IT Helpdesk function, ensuring high-quality support across D365 and other business systems
- Ensure all tickets – particularly D365-related incidents and requests – are managed within agreed SLAs
- Act as the escalation point for complex D365 issues, working closely with vendors and internal teams
- Produce weekly service reports, including insights on D365 usage, ticket trends, SLA performance, risks, and improvements
- Drive continuous improvement of D365 functionality, performance, and user adoption
- Manage and deliver D365-related projects, enhancements, and upgrades
- Work closely with stakeholders to gather requirements and translate them into D365 solutions and improvements
- Manage integrations between D365, ERP/CRM platforms, and third-party systems
- Collaborate with vendors and partners supporting D365 and associated applications
- Operate within a DevOps framework to support continuous delivery and improvement of D365 and other applications
Technical Requirements:
Essential Skills & Experience
- Strong, hands-on experience with Microsoft Dynamics 365 (D365) across support, configuration, or delivery
- Proven experience managing and supporting D365 environments in a business-critical setting
- Experience working with ERP and CRM systems, ideally integrated with D365
- Experience with cloud platforms (Azure preferred), particularly supporting D365 environments
- Strong experience managing third-party vendors, including D365 partners and support providers
- Background in application support, service delivery, or helpdesk management, with exposure to D365 support models
- Experience working within DevOps practices and environments
- Solid understanding of ITIL processes (Incident, Problem, Change Management)
- Ability to analyse support data (including D365 tickets and usage) and produce actionable insights
- Excellent communication and stakeholder management skills, with the ability to engage both technical teams and business users
Nice to Have
- Experience delivering D365 transformation or implementation projects
- Formal project management certification (Prince2, Agile, Scrum)
- Knowledge of D365 modules (e.g. Finance, Supply Chain, Sales, Customer Service)
Applications Lead in Slough employer: Intec Select
Join a dynamic and innovative team as an Applications Lead in London, where you will play a pivotal role in optimising our Microsoft Dynamics 365 platform and driving service excellence. We offer a collaborative work culture that values continuous improvement and professional growth, alongside competitive benefits and a hybrid working model that promotes work-life balance. With opportunities for career advancement and the chance to lead impactful projects, this is an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Applications Lead in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Microsoft Dynamics 365. A friendly chat can lead to insider info about job openings or even referrals that could give you a leg up.
✨Tip Number 2
Show off your skills! If you’ve got experience with D365, consider creating a portfolio or case studies showcasing your past projects. This can really help you stand out during interviews and demonstrate your hands-on expertise.
✨Tip Number 3
Prepare for the interview by brushing up on common D365 scenarios and challenges. Think about how you would tackle them and be ready to share your thought process. This shows you’re not just knowledgeable but also proactive!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Applications Lead in Slough
Some tips for your application 🫡
Show Your Passion for D365:When writing your application, let us know why you're excited about Microsoft Dynamics 365. Share any relevant experiences or projects that highlight your expertise and enthusiasm for the platform.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our needs for the Applications Lead role.
Highlight Your Problem-Solving Skills:Since this role involves managing complex D365 issues, be sure to include examples of how you've tackled challenges in previous positions. We love seeing candidates who can think on their feet and drive improvements.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and get back to you as soon as possible!
How to prepare for a job interview at Intec Select
✨Know Your D365 Inside Out
Make sure you brush up on your Microsoft Dynamics 365 knowledge. Be ready to discuss specific features, functionalities, and any recent updates. This will show that you're not just familiar with the platform but also passionate about it.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex D365 issues in the past. Think about times when you had to manage incidents or improve user adoption. This will demonstrate your hands-on experience and ability to drive service excellence.
✨Engage with Stakeholders
Be ready to talk about how you've collaborated with different teams and stakeholders. Highlight your communication skills and how you've translated business needs into D365 solutions. This is crucial for the role, so make it a key part of your discussion.
✨Understand the Bigger Picture
Familiarise yourself with the company's overall goals and how D365 fits into their strategy. Being able to connect your role as Applications Lead to the organisation's success will set you apart from other candidates.
