At a Glance
- Tasks: Provide 24/7 IT support, troubleshoot issues, and manage incidents.
- Company: Leading IT consultancy with a focus on innovation and growth.
- Benefits: Up to £40,000 salary, hybrid work, and access to top training.
- Other info: Great career progression and opportunities to work with cutting-edge technologies.
- Why this job: Join a dynamic team and enhance your skills in a fast-paced environment.
- Qualifications: 2+ years in 2nd/3rd Line Support, strong Microsoft tech skills required.
The predicted salary is between 36000 - 60000 £ per year.
Our long-standing client, who provides IT consultancy services to a variety of industries across the UK, is hiring an IT Support Engineer to provide 24/7 support for one week per month, operating on a shift basis of 4 days on, 4 days off. Our client requires the Support Engineer to have strong capabilities in Microsoft 365, AD, Exchange and Networking (LAN/WAN, firewalls, VPNs etc) with preferably a background in Consultancy, MSP or Enterprise Environment. They are offering a basic salary of up to £40,000 to be based in Sittingbourne, on a hybrid basis during day shifts and onsite during night shifts. You must be able to drive for this position.
Our client offers fantastic training and access to the latest training & certifications within their field.
Core responsibilities:- Resolve escalated technical issues across infrastructure, cloud, networking, and applications
- Diagnose, troubleshoot, and implement configuration changes across customer environments
- Manage incidents in line with SLAs, KPIs, and best practice
- Communicate clearly with customers, managing expectations and providing updates
- Maintain accurate ticketing, documentation, and knowledge base articles
- Identify recurring issues and contribute to service and process improvements
- Support projects alongside senior engineers and solutions teams
- Participate in disaster recovery, business continuity, and security activities
- Work with vendors and third parties on escalations and advanced fixes
- Minimum of two years’ experience within a 2nd / 3rd Line Support position
- Experience of working within a fast-paced environment, MSP/Consultancy or Enterprise client
- Microsoft technologies (Windows, Microsoft 365, Exchange, Active Directory)
- Virtualisation (Hyper-V, VMware, Citrix)
- Networking (LAN/WAN, firewalls, VPNs, routing & switching)
- Hardware, backup, cybersecurity, monitoring, and automation tools
- Relevant certifications (Microsoft, VMware, CCNA, CompTIA, etc.) are a plus
- Must have the ability to drive, with access to a vehicle
24-7 Support Engineer in Sittingbourne employer: Intec Select
Intec Select is an exceptional employer that fosters a collaborative and innovative work culture, particularly for those in the D365 F&O Business Solutions Specialist role. Located in Greater London, employees benefit from a vibrant city atmosphere, ample professional development opportunities, and a commitment to aligning individual growth with organisational success, making it a rewarding place to advance your career in financial services.
StudySmarter Expert Advice🤫
We think this is how you could land 24-7 Support Engineer in Sittingbourne
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in consultancy or MSP environments. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Microsoft 365, AD, and networking concepts. We recommend doing some mock interviews with friends or using online platforms to get comfortable with common questions.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've resolved technical issues in the past. This will demonstrate your capability to handle the kind of challenges you'll face as a Support Engineer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to dive into the world of IT support.
We think you need these skills to ace 24-7 Support Engineer in Sittingbourne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft 365, AD, and networking. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Support Engineer role. Share specific examples of how you've resolved technical issues in the past and how you can contribute to our team.
Show Off Your Certifications:If you've got any relevant certifications like Microsoft or CCNA, make sure they’re front and centre in your application. We love seeing candidates who are committed to their professional development!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Intec Select
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Active Directory, and networking concepts. Be ready to discuss specific scenarios where you've resolved technical issues, as this will show your practical experience and problem-solving skills.
✨Showcase Your Consultancy Experience
If you've worked in a consultancy or MSP environment, highlight that experience during the interview. Talk about how you've managed client expectations and communicated effectively, as these are key skills for the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to troubleshoot a hypothetical issue or manage an incident. Practise articulating your thought process clearly, as this will demonstrate your analytical skills and ability to work under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the team dynamics, training opportunities, and the technologies they use. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
