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- Tasks: Lead major service transition programmes and ensure seamless technology service delivery.
- Company: Prestigious global financial institution with a focus on innovation.
- Benefits: Annual performance bonus, hybrid working model, and comprehensive wellbeing benefits.
- Why this job: Make a significant impact in technology change within a dynamic financial environment.
- Qualifications: 10+ years in technology/service transition with strong leadership and communication skills.
- Other info: Collaborate with diverse teams and drive continuous improvement in service delivery.
The predicted salary is between 43200 - 72000 £ per year.
A prestigious global financial institution is seeking an experienced Technical Programme Manager with strong expertise in service transition and technology change delivery.
In this pivotal role, you will oversee business-critical programmes that ensure new and enhanced technology services are transitioned seamlessly into live operations. This includes managing the introduction of enterprise platforms, cloud-based solutions, and large-scale technology change initiatives, ensuring they are delivered with resilience, governance, and operational readiness at the forefront.
You will lead a team of Project Managers, collaborating closely with service management, operations, and technology teams to guarantee that all new services are stable, supportable, and aligned with business objectives.
Role & Responsibilities:
- Oversee the planning and delivery of major service transition programmes, ensuring smooth handover of technology services into BAU.
- Embed best practice across service readiness, operational acceptance, and governance controls.
- Provide strategic leadership and guidance to Project Managers, ensuring programme delivery aligns with business and IT strategy.
- Build strong relationships with senior stakeholders across technology, service management, and business functions.
- Manage vendors and service partners to ensure effective knowledge transfer, documentation, and support readiness.
- Monitor programme risks, dependencies, and benefits realisation, with a focus on resilience and operational stability.
- Drive continuous improvement in service transition frameworks, processes, and delivery standards.
Requirements:
- 10+ years’ experience leading complex technology/service transition programmes, ideally within financial services.
- Proven ability to deliver enterprise-scale programmes involving service introduction, operational readiness, and technology change.
- Strong understanding of IT service management principles (ITIL), governance, and change management.
- Demonstrated expertise in budget oversight, stakeholder engagement, and executive-level reporting.
- Excellent leadership skills with experience building and mentoring high-performing delivery teams.
- Exceptional communication and influencing skills, with the ability to collaborate across technical and non-technical groups.
What We Offer:
- Annual performance bonus
- Hybrid working model (3 days per week in central London)
- Comprehensive lifestyle, wellbeing, and financial benefits
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Service Transition Programme Manager employer: Intec Select
Contact Detail:
Intec Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Transition Programme Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for those interviews by researching the company and its recent projects. Show them you’re not just another candidate; you’re genuinely interested in their work and how you can contribute to their service transition programmes.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Structure your responses around Situation, Task, Action, and Result to clearly demonstrate your experience in managing complex technology changes.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic roles waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace Service Transition Programme Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Transition Programme Manager. Highlight your experience in service transition and technology change delivery, and don’t forget to mention any relevant projects you've led that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've successfully managed complex technology programmes and built strong relationships with stakeholders.
Showcase Your Leadership Skills: We want to see your leadership style! In your application, emphasise your experience in guiding teams and mentoring Project Managers. Mention any strategies you've used to ensure programme delivery aligns with business objectives.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Intec Select
✨Know Your Stuff
Make sure you brush up on your knowledge of service transition and technology change delivery. Familiarise yourself with ITIL principles and be ready to discuss how you've applied them in past roles. This will show that you’re not just a fit for the role, but that you truly understand the nuances involved.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing teams of Project Managers. Think about specific challenges you've faced and how you guided your team through them. This will demonstrate your ability to lead and mentor effectively, which is crucial for this position.
✨Build Relationships
Since the role involves collaborating with senior stakeholders, think about how you can convey your relationship-building skills. Prepare anecdotes that illustrate how you've successfully engaged with various teams and stakeholders in previous projects. This will help you stand out as someone who can foster collaboration across departments.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations related to programme risks or operational stability. Practice articulating your thought process and decision-making strategies. This will showcase your problem-solving abilities and your focus on resilience and governance.