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For Companies At a Glance
- Tasks: Engage with clients, deliver tech projects, and provide strategic IT guidance.
- Company: Join a reputable cloud solutions provider known for innovation and excellence.
- Benefits: Enjoy a competitive salary, career progression, training, and flexible night shifts.
- Why this job: Be part of a dynamic team transforming client IT infrastructures and enhancing business processes.
- Qualifications: Experience in 2nd/3rd line support with skills in Office 365, Azure, and networking required.
- Other info: Work Monday to Thursday with weekends off; perfect for balancing studies or personal life.
The predicted salary is between 36000 - 54000 £ per year.
Our trusted partner, a highly reputable cloud solutions provider is hiring a 2nd/3rd line Service Delivery Engineer who is happy to work a varied shift pattern, Monday to Thursday which will involve some night shifts. The chosen candidate must have a background in 2nd/3rd line support gaining exposure to the following: Office 365, Microsoft Azure, Active Directory and Networking (DNS, DHCP, TCP/IP) to be based in Sittingbourne paying up to £45,000 per annum. The shift patterns are Monday to Thursday between 8am to 8pm and rotates between days/nights with Friday, Saturday and Sunday off.
You will be a good communicator, technically proficient and able to provide strategic guidance to clients regarding technology and IT infrastructures, enabling major business process changes through enhancements to clients' IT. You may also be called upon to provide guidance and technical expertise during design, selection, implementation, as well as technology selection.
Responsibilities:- Engaging with clients to determine their technology requirements
- Working with clients to deliver projects to a defined scope, quality, cost and timescale for outcome success
- Clarifying client system specifications, understanding working practices and the nature of the customers’ business
- Working at customer sites, liaising with staff at all levels within their organisation - good stakeholder management is therefore a pre-requisite
- Developing new technologies and then implementing these
- Presenting solutions in clear and consistent written or oral reports using Word, Excel and PowerPoint
- Designing, testing, installing and monitoring systems during the Project phase
- Preparing documentation and presenting progress reports to customers following implementation
The candidate will be technically proficient in the following areas:
- Microsoft technologies, including Office 365 Cloud, Exchange Online and SQL; experience of designing and implementing MS Azure / AWS would be advantageous
- Azure AD, Intune, Power Apps is a nice to have
- Server Operating Systems, Active Directory, DNS, Group Policy
- Virtualization technologies including Hyper-V or VMware
- Network hardware including Routers, Firewall, Switches, Wi-Fi (Vendor Neutral)
- Storage including SAN, NAS, SCSI, iSCSI and Fibre Channel
- Mobile Device Management, Security products
- Backup and DR technologies with a strong understanding of BCP
£45,000 Salary reviews, career progression, training and certifications. On Call Allowance, Pension, Holiday, Training.
Contact Detail:
Intec Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Engineer (nights) (Sittingbourne)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Microsoft Azure, and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical proficiency.
✨Tip Number 2
Prepare to showcase your communication skills by thinking of examples where you've successfully engaged with clients or stakeholders. This role requires good stakeholder management, so having relevant anecdotes ready can set you apart.
✨Tip Number 3
Since this position involves working varied shifts, be ready to discuss your flexibility and adaptability. Highlight any previous experience you have with shift work or managing your time effectively across different schedules.
✨Tip Number 4
Research the company’s recent projects or innovations in cloud solutions. Being knowledgeable about their work can help you ask insightful questions during the interview, showing your genuine interest in the role and the organisation.
We think you need these skills to ace Service Delivery Engineer (nights) (Sittingbourne)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 2nd/3rd line support, particularly with Office 365, Microsoft Azure, and networking technologies. Use specific examples to demonstrate your technical proficiency.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to work varied shifts and your experience in engaging with clients to meet their technology requirements.
Showcase Communication Skills: Since good communication is key for this role, provide examples in your application that showcase your ability to present solutions clearly and manage stakeholder relationships effectively.
Highlight Relevant Certifications: If you have any relevant certifications, such as those related to Microsoft technologies or cloud solutions, be sure to mention them. This can set you apart from other candidates.
How to prepare for a job interview at Intec Select
✨Showcase Your Technical Skills
Make sure to highlight your experience with Office 365, Microsoft Azure, and Active Directory during the interview. Be prepared to discuss specific projects where you successfully implemented these technologies, as this will demonstrate your technical proficiency.
✨Communicate Clearly
As a Service Delivery Engineer, you'll need to engage with clients effectively. Practice explaining complex technical concepts in simple terms, as this will show your ability to communicate with stakeholders at all levels.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of examples from your past experiences where you had to troubleshoot issues or implement solutions under pressure, especially during night shifts.
✨Demonstrate Stakeholder Management Skills
Be ready to discuss how you've managed relationships with clients and colleagues in previous roles. Highlight any experience you have in clarifying client specifications and delivering projects on time and within budget.