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For Companies At a Glance
- Tasks: Engage with clients, deliver tech projects, and provide strategic IT guidance.
- Company: Join a reputable cloud solutions provider known for innovation and excellence.
- Benefits: Enjoy a competitive salary, career progression, training, and flexible night shifts.
- Why this job: Be part of a dynamic team transforming client IT infrastructures and enhancing business processes.
- Qualifications: Experience in 2nd/3rd line support with skills in Office 365, Azure, and networking required.
- Other info: Work Monday to Thursday with Fridays to Sundays off; perfect for work-life balance.
The predicted salary is between 36000 - 54000 £ per year.
Our trusted partner, a highly reputable cloud solutions provider is hiring a 2nd/3rd line Service Delivery Engineer who is happy to work a varied shift pattern, Monday to Thursday which will involve some night shifts. The chosen candidate must have a background in 2nd/3rd line support gaining exposure to the following: Office 365, Microsoft Azure, Active Directory and Networking (DNS, DHCP, TCP/IP) to be based in Sittingbourne paying up to £45,000 per annum. The shift patterns are Monday to Thursday between 8am to 8pm and rotates between days/nights with Friday, Saturday and Sunday off.
You will be a good communicator, technically proficient and able to provide strategic guidance to clients regarding technology and IT infrastructures, enabling major business process changes through enhancements to clients' IT. You may also be called upon to provide guidance and technical expertise during design, selection, implementation, as well as technology selection.
Responsibilities:
- Engaging with clients to determine their technology requirements
- Working with clients to deliver projects to a defined scope, quality, cost and timescale for outcome success
- Clarifying client system specifications, understanding working practices and the nature of the customers’ business
- Working at customer sites, liaising with staff at all levels within their organisation - good stakeholder management is therefore a pre-requisite
- Developing new technologies and then implementing these
- Presenting solutions in clear and consistent written or oral reports using Word, Excel and PowerPoint
- Designing, testing, installing and monitoring systems during the Project phase
- Preparing documentation and presenting progress reports to customers following implementation
The candidate will be technically proficient in the following areas:
- Microsoft technologies, including Office 365 Cloud, Exchange Online and SQL; experience of designing and implementing MS Azure / AWS would be advantageous
- Azure AD, Intune, Power Apps is a nice to have
- Server Operating Systems, Active Directory, DNS, Group Policy
- Virtualization technologies including Hyper-V or VMware
- Network hardware including Routers, Firewall, Switches, Wi-Fi (Vendor Neutral)
- Storage including SAN, NAS, SCSI, iSCSI and Fibre Channel
- Mobile Device Management, Security products
- Backup and DR technologies with a strong understanding of BCP
Package:
- £45,000
- Salary reviews, career progression, training and certifications
- On Call Allowance
- Pension
- Holiday
- Training
Service Delivery Engineer (nights) employer: Intec Select
Contact Detail:
Intec Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Engineer (nights)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Microsoft Azure, and Active Directory. Having hands-on experience or relevant certifications in these areas can significantly boost your confidence during interviews.
✨Tip Number 2
Prepare to discuss your previous experiences in 2nd/3rd line support. Be ready to share specific examples of how you've successfully resolved technical issues or improved processes for clients, as this will demonstrate your problem-solving skills and technical proficiency.
✨Tip Number 3
Since this role involves client engagement, practice your communication skills. Think about how you can clearly explain complex technical concepts to non-technical stakeholders, as this will be crucial in your interactions with clients.
✨Tip Number 4
Research the company and its culture. Understanding their values and mission can help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Service Delivery Engineer (nights)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd/3rd line support, particularly with Office 365, Microsoft Azure, and Active Directory. Use specific examples to demonstrate your technical proficiency and problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to work varied shift patterns and your experience in engaging with clients to understand their technology requirements.
Showcase Communication Skills: Since good communication is key for this role, provide examples of how you've effectively communicated technical information to non-technical stakeholders in previous positions. This could be in your CV or cover letter.
Highlight Relevant Projects: If you have experience working on projects that involved designing, implementing, or monitoring systems, make sure to include these in your application. Detail your role and the outcomes to showcase your capability in delivering successful projects.
How to prepare for a job interview at Intec Select
✨Showcase Your Technical Skills
Make sure to highlight your experience with Office 365, Microsoft Azure, and Active Directory during the interview. Be prepared to discuss specific projects where you utilised these technologies, as this will demonstrate your technical proficiency.
✨Communicate Clearly
As a Service Delivery Engineer, you'll need to engage with clients effectively. Practice explaining complex technical concepts in simple terms, as this will show your ability to communicate with stakeholders at all levels.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and how you handle real-world situations. Think of examples from your past experiences where you successfully managed client requirements or resolved technical issues.
✨Understand the Company Culture
Research the cloud solutions provider's values and work culture. Being able to align your answers with their mission and demonstrate how you can contribute to their goals will make a positive impression.
