Senior Salesforce System Administrator

Overview

We are looking for a Senior Salesforce System Administrator to lead the management and optimisation of a Salesforce-based Funding Platform. This role focuses on improving system performance, data quality and reporting, while providing expert support across Salesforce applications including CRM, Funding, Contracts and Funding Finance.

You will act as the senior lead for funding data reporting and monitoring, working closely with technical colleagues and stakeholders to ensure the platform continues to meet organisational needs.

Responsibilities

• Lead the administration and enhancement of Salesforce applications, with a focus on funding functionality
• Capture and prioritise user requirements, translating them into system improvements and new features
• Collaborate with the Technical Lead to develop robust system architecture and agreed data models for reliable reporting
• Configure users, roles, profiles, permissions and security settings
• Customise objects, fields, page layouts, workflows and validation rules
• Develop and maintain reports, dashboards and ad-hoc analysis, ensuring high-quality funding data
• Lead data audits and cleansing to improve data accuracy
• Manage Salesforce-related projects and contribute to the platform roadmap
• Support and train users, create guidance, and resolve system issues
• Stay up to date with Salesforce releases and emerging capabilities

Essential Skills and Experience

• Strong experience administering Salesforce, including Service Cloud and Lightning Experience
• Proven ability to translate user needs into effective technical solutions
• Strong data management, reporting and dashboarding experience
• Experience delivering projects and working across multiple stakeholders
• Excellent communication and relationship-building skills
• Experience delivering training and producing clear, user-friendly documentation
• Experience with Salesforce integrations, APIs, Apex or Lightning Components
• Knowledge of data migration tools and funding or grant-giving processes