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- Tasks: Lead the architectural design of a new service management platform and CMDB.
- Company: Join a global retail organisation undergoing a major transformation.
- Benefits: Competitive contract rate, flexible working arrangements, and opportunities for professional growth.
- Why this job: Shape the future of service management in a dynamic, large-scale environment.
- Qualifications: Experience with ITSM platforms and strong understanding of CMDB design.
- Other info: Collaborate with diverse teams and make impactful decisions in a fast-paced setting.
The predicted salary is between 48000 - 72000 £ per year.
A global retail organisation is undertaking a major service management transformation and is seeking an experienced Service Management Enterprise Architect (Contract) to support the delivery of a new enterprise CMDB. This role will provide architectural leadership across service management, infrastructure, and enabling technologies, helping stabilise design decisions and ensuring the CMDB is fit for production within a complex, large-scale environment.
Role & Responsibilities
- Provide end-to-end architectural ownership for a new CMDB and service management platform
- Shape and govern CMDB design covering discovery, integrations, reconciliation, and service models
- Ensure alignment with enterprise architecture standards, governance, and ITSM best practice
- Support service taxonomy, dependency mapping, and service-centric operating models
- Act as the architectural bridge between service management, infrastructure, engineering, and third-party partners
- Translate architecture into clear guidance to support delivery and go-live readiness
Requirements
- Proven experience architecting ITSM / Service Management platforms (Helix, ServiceNow, or similar)
- Strong understanding of CMDB design, data models, and multi-source integrations
- Solid grounding in ITIL and service management operating models
- Experience working within enterprise architecture and design governance
- Confident stakeholder engagement across technical and non-technical teams
- Comfortable operating in fast-moving, ambiguous environments
Service Architect in Salford employer: Intec Select
Contact Detail:
Intec Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Architect in Salford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Architect role. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of CMDB design and ITIL best practices. We recommend practising common interview questions related to service management and being ready to showcase your architectural leadership skills.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and expertise. Use our website to find roles that match your skills in service management and architecture, and tailor your approach to each one.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and reinforces your fit for the position.
We think you need these skills to ace Service Architect in Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Architect role. Highlight your experience with CMDBs and service management platforms like Helix or ServiceNow. We want to see how your skills align with the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your architectural leadership experience and how you can help us with our service management transformation.
Showcase Relevant Experience: When filling out your application, be sure to showcase your relevant experience in ITIL and service management operating models. We’re looking for someone who can navigate complex environments, so let us know how you've done that before!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Intec Select
✨Know Your CMDB Inside Out
Make sure you have a solid understanding of CMDB design and data models. Brush up on your knowledge of discovery, integrations, and service models, as these will be crucial in the interview. Be ready to discuss how you've applied this knowledge in past roles.
✨Showcase Your ITIL Expertise
Since the role requires a strong grounding in ITIL and service management operating models, prepare to talk about your experience with these frameworks. Think of specific examples where you've implemented ITIL practices successfully and how they benefited your previous projects.
✨Engage with Stakeholders
This position involves engaging with both technical and non-technical teams. Prepare to share experiences where you've effectively communicated complex architectural concepts to diverse stakeholders. Highlight your ability to bridge gaps between different teams.
✨Embrace Ambiguity
The job mentions working in fast-moving, ambiguous environments. Be ready to discuss how you've navigated uncertainty in past projects. Share strategies you used to stabilise design decisions and ensure successful outcomes despite challenges.
