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- Tasks: Manage Salesforce service delivery and ensure smooth operations in a regulated environment.
- Company: Join a high-growth SaaS scale-up making waves in a regulated industry.
- Benefits: Enjoy a £71K salary, remote work, pension contributions, and private medical insurance.
- Why this job: Be part of a dynamic team driving service improvements and scalability in a fast-paced setting.
- Qualifications: Strong Salesforce experience and a background in service management are essential.
- Other info: Opportunity to work remotely with occasional visits to the London office.
The predicted salary is between 42600 - 99600 £ per year.
I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. My client is seeking someone who understands the nuances of service delivery in a regulated environment and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective.
Role & Responsibilities:
- Take ownership of the live service for a Salesforce-native SaaS platform
- Manage the configuration and deployment of Salesforce changes across environments
- Work closely with technical teams on customisations and integrations
- Lead incident, problem, and change management using ITIL-aligned processes
- Act as the main escalation point for technical issues and platform-related incidents
- Ensure the platform adheres to compliance and regulatory requirements
- Drive continual service improvements and support scalability as the business grows
Essential Skills & Requirements:
- Strong, hands-on Salesforce experience, including deployments and configuration
- Proven background in Service Management or a similar application/platform support role
- Understanding of the Salesforce ecosystem, limitations, and best practices
- Experience in a regulated environment (e.g. fintech, healthtech, legaltech, insurtech, etc.)
- Familiarity with ITIL processes, especially change, release, and incident management
- Excellent communication and stakeholder management skills
- Proactive and adaptable—comfortable working in a scale-up setting
Desirable: Salesforce certifications (e.g. Administrator, App Builder)
Package: £71K basic salary
Remote first environment - (once or twice per month in the London office)
Pension contribution
Life Assurance
Income Protection
Private Medical Insurance
Salesforce Service Manager employer: Intec Select
Contact Detail:
Intec Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Service Manager
✨Tip Number 1
Familiarise yourself with the specific Salesforce features and functionalities that are relevant to service management. Understanding how to leverage these tools effectively can set you apart during discussions with potential employers.
✨Tip Number 2
Network with professionals in the Salesforce ecosystem, especially those who work in regulated industries. Engaging in conversations about best practices and challenges can provide valuable insights and may lead to referrals for job opportunities.
✨Tip Number 3
Stay updated on the latest trends and changes within the Salesforce platform and the SaaS industry. This knowledge will not only help you in interviews but also demonstrate your commitment to continuous learning and improvement.
✨Tip Number 4
Prepare to discuss real-world scenarios where you've successfully managed service delivery in a regulated environment. Having concrete examples ready will showcase your experience and problem-solving skills to potential employers.
We think you need these skills to ace Salesforce Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on Salesforce experience and any relevant service management roles. Use specific examples that demonstrate your understanding of service delivery in regulated environments.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the Service Manager role. Mention your familiarity with ITIL processes and how your proactive approach can drive continual service improvements.
Showcase Relevant Skills: Emphasise your communication and stakeholder management skills in your application. Provide examples of how you've successfully managed incidents or changes in previous roles, especially in a regulated industry.
Highlight Certifications: If you have any Salesforce certifications, be sure to mention them in your application. This can set you apart from other candidates and show your commitment to professional development.
How to prepare for a job interview at Intec Select
✨Showcase Your Salesforce Expertise
Make sure to highlight your hands-on experience with Salesforce during the interview. Be prepared to discuss specific deployments and configurations you've managed, as well as any challenges you've faced and how you overcame them.
✨Understand the Regulated Environment
Since the role involves working in a highly regulated industry, demonstrate your understanding of compliance and regulatory requirements. Share examples from your past experiences where you successfully navigated these complexities.
✨Familiarise Yourself with ITIL Processes
Brush up on ITIL processes, especially around change, release, and incident management. Be ready to explain how you've applied these principles in your previous roles to improve service delivery and manage incidents effectively.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you've managed stakeholder relationships in the past, particularly in a technical context.
