At a Glance
- Tasks: Assist customers with inquiries, resolve complaints, and manage subscriptions.
- Company: Dynamic company in Watford offering hybrid work.
- Benefits: £28,000 salary plus excellent benefits and hybrid working.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Join a team focused on customer satisfaction and make a real difference.
- Qualifications: Customer service experience preferred; CRM knowledge is a plus.
The predicted salary is between 28000 - 28000 £ per year.
We’re looking for a Customer Support Executive who will be responsible for assisting customers with inquiries, resolving complaints, processing sales orders, managing subscriptions, and ensuring the CRM database is kept up to date with accurate customer information. The ideal candidate is detail-oriented, organised, and capable of handling multiple tasks while providing exceptional service and support to our customers and client success team.
Role and Responsibilities:
- Respond to customer inquiries via phone, email, and the clients internal “ASK” platform service in a timely and professional manner.
- Process customers accurately and efficiently, ensuring correct product, service and billing details.
- Oversee subscription services by onboarding new users, resolving any issues, and facilitating the setup of web subscriptions, ensuring a smooth and efficient experience for customers.
- Maintain and update the CRM database with accurate customer information.
- Resolve customer complaints and issues quickly and effectively, ensuring a positive outcome and maintaining customer loyalty.
- Continuously stay updated on product, services, and industry trends to provide customers with the best support.
- Work closely with the client success, Insight and marketing teams to ensure seamless customer experience, driving high levels of customer satisfaction.
- Manage a select group of accounts, supported by an account-based marketing program, to ensure tailored service and optimize client relationships.
Skills and Experience:
- Previous experience in customer service, sales order processing, or subscription management is preferred.
- A degree qualification is desired but not essential.
- Experience using CRM software or customer management tools.
- Ability to work efficiently in a fast-paced environment, managing multiple priorities.
- Proactive and self-motivated with a focus on customer satisfaction.
Package:
£28,000 + excellent benefits Hybrid working
Customer Support Executive in Portsmouth employer: Intec Select
Join our dynamic team in Watford as a Customer Support Executive, where we prioritise employee well-being and professional growth. Enjoy a hybrid working model that promotes work-life balance, alongside competitive benefits and a supportive culture that values your contributions. With opportunities for continuous learning and collaboration across departments, you'll play a vital role in enhancing customer satisfaction while developing your career in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even friends who might know someone in the company. A personal introduction can make all the difference when you're applying for that Customer Support Executive role.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or complaints. We want you to shine and show off your problem-solving skills!
✨Tip Number 3
Research the company culture and values. When you know what they stand for, you can tailor your responses to show you're a perfect fit. Plus, it’ll help you ask insightful questions during the interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Support Executive in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous customer service roles or relevant experience that shows you can handle inquiries and complaints like a pro!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Support Executive role. Share specific examples of how you've provided exceptional service in the past.
Show Off Your Organisational Skills:Since the role requires managing multiple tasks, mention any tools or methods you use to stay organised. Whether it's CRM software or your own system, let us know how you keep everything on track!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Intec Select
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s products and services. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully resolved customer issues or complaints. Highlight your ability to stay calm under pressure and how you ensure customer satisfaction.
✨Be Organised
Since the role requires managing multiple tasks, demonstrate your organisational skills during the interview. You could mention tools or methods you use to keep track of tasks and priorities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the CRM tools they use, or how they measure customer satisfaction. This shows your enthusiasm and helps you gauge if it’s the right fit for you.
