At a Glance
- Tasks: Assist customers with inquiries, resolve complaints, and manage subscriptions.
- Company: Dynamic company in Watford offering hybrid work.
- Benefits: £28,000 salary plus excellent benefits and hybrid working.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Join a team focused on customer satisfaction and make a real difference.
- Qualifications: Customer service experience preferred; degree not essential.
The predicted salary is between 28000 - 28000 £ per year.
We’re looking for a Customer Support Executive who will be responsible for assisting customers with inquiries, resolving complaints, processing sales orders, managing subscriptions, and ensuring the CRM database is kept up to date with accurate customer information.
The ideal candidate is detail-oriented, organised, and capable of handling multiple tasks while providing exceptional service and support to our customers and client success team.
Role and Responsibilities:- Respond to customer inquiries via phone, email, and the clients internal “ASK” platform service in a timely and professional manner.
- Process customers accurately and efficiently, ensuring correct product, service and billing details.
- Oversee subscription services by onboarding new users, resolving any issues, and facilitating the setup of web subscriptions, ensuring a smooth and efficient experience for customers.
- Maintain and update the CRM database with accurate customer information.
- Resolve customer complaints and issues quickly and effectively, ensuring a positive outcome and maintaining customer loyalty.
- Continuously stay updated on product, services, and industry trends to provide customers with the best support.
- Work closely with the client success, Insight and marketing teams to ensure seamless customer experience, driving high levels of customer satisfaction.
- Manage a select group of accounts, supported by an account-based marketing program, to ensure tailored service and optimize client relationships.
- Previous experience in customer service, sales order processing, or subscription management is preferred.
- A degree qualification is desired but not essential.
- Experience using CRM software or customer management tools.
- Ability to work efficiently in a fast-paced environment, managing multiple priorities.
- Proactive and self-motivated with a focus on customer satisfaction.
£28,000 + excellent benefits. Hybrid working.
Customer Support Executive in Norwich employer: Intec Select
Join our dynamic team in Watford as a Customer Support Executive, where we prioritise employee well-being and professional growth. Enjoy a hybrid working model that promotes work-life balance, alongside competitive benefits and a supportive culture that values your contributions. With opportunities for continuous learning and collaboration across teams, you'll play a vital role in enhancing customer satisfaction while developing your career in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive in Norwich
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Support Executive, you'll be chatting with customers all day. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to dive into the world of customer support.
We think you need these skills to ace Customer Support Executive in Norwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Executive role. Highlight your experience in customer service, sales order processing, or subscription management, as these are key areas we’re looking for.
Showcase Your Skills:Don’t forget to mention your organisational skills and ability to handle multiple tasks. We want to see how you can provide exceptional service while managing various priorities, so give us examples!
Be Professional Yet Personable:When writing your application, keep it professional but let your personality shine through. We value a friendly approach, especially since you'll be assisting our customers directly.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. This way, we can easily track your application and get back to you quicker. We can’t wait to hear from you!
How to prepare for a job interview at Intec Select
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Support Executive. Familiarise yourself with common customer inquiries and complaints, as well as the tools and software mentioned in the job description, like CRM systems. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your ability to handle challenges effectively and reassure the interviewer that you can maintain customer loyalty.
✨Demonstrate Your Organisational Skills
As a Customer Support Executive, you'll need to juggle multiple tasks. Be ready to discuss how you prioritise your workload and manage time effectively. You could mention specific tools or methods you use to stay organised, which will show that you can thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer support, or how they measure customer satisfaction. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
