At a Glance
- Tasks: Assist customers with inquiries, resolve complaints, and manage subscriptions.
- Company: Dynamic company offering hybrid work and a supportive team environment.
- Benefits: £28,000 salary, excellent benefits, and flexible working arrangements.
- Other info: Fast-paced role with opportunities for career advancement.
- Why this job: Join a team that values customer satisfaction and personal growth.
- Qualifications: Previous customer service experience preferred; CRM knowledge is a plus.
The predicted salary is between 28000 - 28000 £ per year.
We’re looking for a Customer Support Executive who will be responsible for assisting customers with inquiries, resolving complaints, processing sales orders, managing subscriptions, and ensuring the CRM database is kept up to date with accurate customer information.
The ideal candidate is detail-oriented, organised, and capable of handling multiple tasks while providing exceptional service and support to our customers and client success team.
Role and Responsibilities:- Respond to customer inquiries via phone, email, and the clients internal “ASK” platform service in a timely and professional manner.
- Process customers accurately and efficiently, ensuring correct product, service and billing details.
- Oversee subscription services by onboarding new users, resolving any issues, and facilitating the setup of web subscriptions, ensuring a smooth and efficient experience for customers.
- Maintain and update the CRM database with accurate customer information.
- Resolve customer complaints and issues quickly and effectively, ensuring a positive outcome and maintaining customer loyalty.
- Continuously stay updated on product, services, and industry trends to provide customers with the best support.
- Work closely with the client success, Insight and marketing teams to ensure seamless customer experience, driving high levels of customer satisfaction.
- Manage a select group of accounts, supported by an account-based marketing program, to ensure tailored service and optimize client relationships.
- Previous experience in customer service, sales order processing, or subscription management is preferred.
- A degree qualification is desired but not essential.
- Experience using CRM software or customer management tools.
- Ability to work efficiently in a fast-paced environment, managing multiple priorities.
- Proactive and self-motivated with a focus on customer satisfaction.
Customer Support Executive in Newport employer: Intec Select
Join our dynamic team in Watford as a Customer Support Executive, where we prioritise employee well-being and professional growth. Enjoy a hybrid working model that promotes work-life balance, alongside competitive benefits and a supportive culture that values your contributions. With opportunities for continuous learning and collaboration across teams, you'll play a vital role in enhancing customer satisfaction while developing your career in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive in Newport
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it’s crucial to sound confident and friendly. Try role-playing common customer scenarios with a friend or family member.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Support Executive in Newport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Executive role. Highlight your experience in customer service, sales order processing, or subscription management, as these are key areas we’re looking for.
Showcase Your Skills:Don’t forget to mention your organisational skills and ability to handle multiple tasks. We want to see how you can provide exceptional service while managing various priorities, so give us examples!
Be Professional Yet Personable:When writing your application, keep it professional but let your personality shine through. We value a friendly approach, especially since you'll be assisting our customers directly.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and get back to you quickly!
How to prepare for a job interview at Intec Select
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Support Executive. Familiarise yourself with common customer inquiries and complaints, as well as the tools and software mentioned in the job description, like CRM systems. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your ability to handle challenges effectively and keep customers happy, which is crucial for this role.
✨Demonstrate Your Organisational Skills
As a Customer Support Executive, you'll need to juggle multiple tasks. Be ready to discuss how you prioritise your workload and manage your time efficiently. You could mention specific tools or methods you use to stay organised, which will show that you can thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer support, or how they measure customer satisfaction. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
