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- Tasks: Provide 1st and 2nd line IT support across various devices and systems.
- Company: Established IT consultancy serving diverse industries in the UK.
- Benefits: Competitive salary of £33,000, training opportunities, and career development.
- Why this job: Join a dynamic team and enhance your skills in a supportive environment.
- Qualifications: Experience in IT support, especially in educational settings, is preferred.
- Other info: Onsite role in Thanet with excellent growth potential.
The predicted salary is between 19800 - 33000 £ per year.
Our long-standing client, who provides IT consultancy services to a variety of industries across the UK, is hiring an IT Support Engineer, ideally with Education or Schools experience, to provide 1st and 2nd line support across a broad range of devices including Microsoft 365, Networking (LAN/WAN, VPNs, Routing, Switching) and basic Server troubleshooting.
Our client is offering a basic salary of £33,000 + benefits to be onsite five days per week located in Thanet. Our client offers fantastic training and access to the latest training & certifications within their field so you can continue to grow & develop your career.
Core responsibilities:- Resolve escalated technical issues across infrastructure, cloud, networking, and applications
- Diagnose, troubleshoot, and implement configuration changes across customer environments
- Manage incidents in line with SLAs, KPIs, and best practice
- Communicate clearly with customers, managing expectations and providing updates
- Maintain accurate ticketing, documentation, and knowledge base articles
- Identify recurring issues and contribute to service and process improvements
- Support projects alongside senior engineers and solutions teams
- Participate in disaster recovery, business continuity, and security activities
- Work with vendors and third parties on escalations and advanced fixes
- Experience working in a school environment with understanding of safeguarding & data protection within education
- Significant knowledge of Microsoft operating systems, virtualisation, networking, hardware, & common school technologies
- Proven track record of diagnosing and resolving complex technical issues in a live environment
- Experience supporting and mentoring junior engineers/apprentices
- Strong understanding of ITIL principles and service management best practices
Information Technology Support Engineer in Margate employer: Intec Select
Contact Detail:
Intec Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer in Margate
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field, especially those with experience in education. They might know about openings or can refer you directly to hiring managers.
✨Tip Number 2
Prepare for interviews by brushing up on common technical questions related to Microsoft 365, networking, and troubleshooting. We recommend practising with a friend or using online resources to simulate the interview experience.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples of how you've resolved technical issues in the past, especially in a school environment. This will demonstrate your hands-on experience and understanding of the unique challenges in education.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to grow their careers in IT support.
We think you need these skills to ace Information Technology Support Engineer in Margate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Microsoft 365, networking, and any school-related IT support you've done. We want to see how your skills match what our client is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background in education makes you a great fit. We love seeing enthusiasm and a personal touch!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've diagnosed and resolved technical issues. We want to know how you tackle challenges and keep things running smoothly!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at Intec Select
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, networking concepts like LAN/WAN, and basic server troubleshooting. Be ready to discuss specific examples of how you've resolved technical issues in the past, especially in a school environment.
✨Showcase Your Communication Skills
Since you'll be managing customer expectations, practice explaining complex technical concepts in simple terms. Think about times when you've had to communicate with non-technical users and how you made sure they understood the solutions.
✨Familiarise Yourself with ITIL Principles
Understanding ITIL principles is crucial for this role. Brush up on service management best practices and be prepared to discuss how you've applied these in previous roles or how you would implement them in this position.
✨Prepare Questions About Growth Opportunities
The client offers fantastic training and certifications, so come prepared with questions about career development. This shows your enthusiasm for growth and that you're serious about making a long-term commitment to the role.