At a Glance
- Tasks: Lead and support a dynamic IT team, ensuring top-notch tech support across multiple sites.
- Company: Reputable business in Maidstone with a focus on innovation and teamwork.
- Benefits: Competitive salary, bonuses, and opportunities for professional growth.
- Other info: Exciting role with career advancement in a supportive environment.
- Why this job: Make a real impact by leading IT projects and enhancing user experience.
- Qualifications: 5+ years in IT support, leadership skills, and strong Microsoft 365 knowledge.
The predicted salary is between 38250 - 46750 £ per year.
I’m partnered with a highly reputable business located in Maidstone who is hiring an IT Support Supervisor / IT Support Team Leader who has experience providing internal technical support to Microsoft 365 / networking and working across multiple sites/users. Our client is offering £45,000 to £50,000 + benefits (including bonus) to be based in Maidstone 5 x PW.
We're looking for a hands‑on IT professional to lead our Site Support team, making sure everyone across our offices and operational sites gets fast, reliable IT support. Reporting to the IT Manager, you'll combine team leadership with 3rd line technical work and help deliver site upgrades, hardware refreshes and technology projects.
What you’ll do:
- Lead, coach and prioritise the work of the Site Support team across multiple locations
- Be the main escalation point for complex issues across Microsoft 365, Windows, Azure, networking and business applications
- Monitor service levels, oversee incident, problem and change management, and fix recurring issues at the root
- Deliver hardware refreshes, site deployments, office moves and other IT projects
- Keep sites secure and compliant, supporting cybersecurity, audits, asset management and licensing
What you’ll bring:
- Leadership & coaching experience of a small team of engineers
- 5+ years in IT support or infrastructure, including supervising or mentoring technical staff
- Strong Microsoft 365 (Exchange Online, SharePoint, Teams, Intune), Active Directory and Entra ID skills
- Solid Windows troubleshooting and networking knowledge (LAN/WAN, Wi‑Fi, VPN, DNS, DHCP, VLANs, firewalls)
- Experience supporting multi‑site users, with excellent customer service and communication skills
- A full UK driving licence and the right to work in the UK
Nice to have:
- Azure, Microsoft Defender/Conditional Access/MFA, ITIL Foundation, Microsoft certifications, or experience in construction, engineering, manufacturing or logistics.
Information Technology Support Supervisor in Maidstone employer: Intec Select
Join a forward-thinking company in London that prioritises employee well-being and professional growth. With an impressive benefits package including 39 days of annual leave, flexible working arrangements, and a generous pension scheme, we foster a collaborative work culture where your contributions are valued. As a Senior Manager in Agile Project Management, you'll have the opportunity to lead transformative projects while developing your skills in a supportive environment that encourages innovation and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Supervisor in Maidstone
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Intec Select values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Intec Select might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Intec Select!
✨Direct Apply to Intec Select
Let's not forget to apply directly through the Intec Select website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Support Supervisor in Maidstone
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Intec Select.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Intec Select. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Intec Select
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
