At a Glance
- Tasks: Provide 2nd line support across cloud, infrastructure, and user environments.
- Company: Established IT services company with a close-knit team.
- Benefits: Competitive salary, flexible benefits, and strong progression opportunities.
- Other info: Dynamic environment with opportunities for learning and growth.
- Why this job: Join a hands-on role and make a real impact on client support.
- Qualifications: Experience in IT support, strong Windows knowledge, and troubleshooting skills.
The predicted salary is between 40000 - 40000 £ per year.
An excellent opportunity has arisen with an established IT services environment looking for a 2nd Line Support Engineer to join a close-knit team supporting a range of clients, systems and users.
This is a hands-on support role where you'll be working across cloud platforms, user environments, and infrastructure, while also helping to coordinate day-to-day team activity. You'll play a key role in maintaining service quality and ensuring clients receive a reliable and responsive support experience.
This role is ideal for someone from an MSP or IT support background who enjoys problem-solving, working with users, and taking ownership of issues through to resolution.
Role & Responsibilities:- Provide 2nd line support across cloud, infrastructure, and user environments
- Troubleshoot issues across Windows, Microsoft 365, and network systems
- Support and maintain cloud platforms, ensuring performance and security
- Act as an escalation point for firewall and connectivity issues
- Work closely with 1st line and senior engineers to resolve incidents
- Build strong relationships with clients and deliver high-quality support
- Assist with system updates, documentation, and general maintenance tasks
- Help coordinate workloads and support day-to-day team operations
- Experience in a 2nd Line Support / IT Support role
- Strong knowledge of Windows environments and troubleshooting
- Experience with Microsoft 365 (including basic admin and support)
- Exposure to networking / firewalls (FortiGate beneficial)
- Experience working in an MSP or customer-facing environment
- Ability to manage and prioritise workload independently
- Exposure to cloud platforms (e.g. Azure)
- Basic scripting or automation experience
- MDM or device management exposure
- Relevant certifications or ongoing learning
- Circa £40,000 (depending on experience)
- 5 days onsite in Wimbledon
- 40-hour week (hours 09:00–17:30)
- On-call rota every 4–6 weeks
- Travel to client sites (roughly 1 in 10 days)
- Flexible benefits package
- Strong opportunity for progression
Second Line Support Engineer in London employer: Intec Select
Join a dynamic and supportive team as a Second Line Support Engineer in Wimbledon, where you'll have the opportunity to work hands-on with cutting-edge cloud technologies and infrastructure. Our company fosters a collaborative work culture that prioritises employee growth, offering strong progression opportunities and a flexible benefits package to ensure a rewarding career path. With a focus on maintaining high service quality for our diverse client base, you'll find meaningful work that makes a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Second Line Support Engineer in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, tech events, or even online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience with Windows, Microsoft 365, or cloud platforms, make sure to highlight that in conversations. Bring up specific examples of how you've solved problems in the past – it’ll make you stand out!
✨Tip Number 3
Don’t just apply anywhere; apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your approach to show us why you’d be a great fit for the 2nd Line Support Engineer role.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect match for the job.
We think you need these skills to ace Second Line Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 2nd line support experience, especially with Windows and Microsoft 365, to show us you're the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about IT support and how your background aligns with our needs. Share specific examples of how you've solved problems or improved service quality in previous roles.
Showcase Your Problem-Solving Skills:In your application, don’t just list your skills—demonstrate them! Include instances where you’ve successfully troubleshot issues or managed workloads independently. We love seeing how you take ownership of challenges!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Intec Select
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows environments, Microsoft 365, and networking basics. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, be prepared to share examples of how you've built strong relationships with users. Highlight any instances where you went above and beyond to ensure a positive support experience.
✨Demonstrate Team Coordination Abilities
Talk about your experience working in a team environment, especially in an MSP setting. Discuss how you've helped coordinate workloads or supported day-to-day operations, as this will show that you're a team player who can contribute to a close-knit group.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their cloud platforms, team dynamics, or opportunities for progression. It shows your genuine interest in the role and helps you assess if it's the right fit for you.
