At a Glance
- Tasks: Support and enhance digital learning platforms while collaborating with global teams.
- Company: Dynamic Ed-Tech company focused on innovative digital learning solutions.
- Benefits: 32 days annual leave, flexible working, 28% pension, and performance bonuses.
- Other info: Join a global team and enjoy opportunities for professional growth.
- Why this job: Make a real impact in education by improving user-focused digital products.
- Qualifications: Experience in product support, strong Excel skills, and excellent communication.
The predicted salary is between 34000 - 34000 £ per year.
- Product Support Manager – Digital Learning & Assessment
- 32 days annual leave + Flexible Working + 28% pension + Bonus + much more
- Overview
This role is responsible for supporting, developing and delivering digital learning and assessment products within a global education environment.
Working closely with Product Owners, developers and international stakeholders, you'll help ensure digital platforms are reliable, user-focused and continuously improved while supporting a global user base.
This role would suit someone with a background in Product Support, Product Operations, Digital Learning Platforms, Saa S Platform Support, Application Support or Technical Product Management who enjoys working with global stakeholders, analysing data, improving digital products and supporting large-scale online platforms.
It is a blend of product support (around 60%) and product/project coordination (around 40%), rather than a software development role.
Key Responsibilities
- Manage the day-to-day support and continuous improvement of digital learning and assessment platforms.
- Coordinate with developers, designers and Product Owners to deliver new features and enhancements.
- Lead User Acceptance Testing (UAT), gather user feedback and help prioritise product improvements.
- Manage product backlogs and contribute to product roadmaps.
- Produce and maintain process documentation, user guides, training materials and e-learning resources.
- Troubleshoot platform issues and provide technical support and workarounds.
- Analyse large datasets using Excel, Power BI and other reporting tools to identify trends and improve products.
- Manage relationships with external suppliers, partners and stakeholders.
- Support project delivery, budget tracking and contract management.
- Collaborate with global teams across multiple countries and time zones.
Essential Skills & Experience
- Experience supporting large-scale technical or digital platform projects preferably within Ed-Tech is a must have.
- Strong knowledge of digital learning or assessment platforms.
- Experience coordinating UAT and platform testing.
- Advanced Excel skills with experience using Power BI or similar reporting tools.
- Ability to analyse data and translate findings into product improvements.
- Experience creating documentation, training materials and user guidance.
- Strong stakeholder management and communication skills.
- Ability to troubleshoot technical issues and support platform users.
- Experience delivering change across international teams.
Desirable
- Agile project management certification.
- Experience with platform development.
- Knowledge of digital education or assessment products.
- Familiarity with English learning or examination platforms.
