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- Tasks: Lead IT service management to enhance performance and drive operational transformation.
- Company: Join a leading FinTech at the forefront of technology in financial services.
- Benefits: Competitive salary, career growth, and the chance to shape service standards.
- Why this job: Make a real impact in a fast-paced environment while evolving technology services.
- Qualifications: Degree in IT or related field with extensive IT service management experience.
- Other info: Collaborate across multiple locations and influence strategic direction.
The predicted salary is between 36000 - 60000 £ per year.
Technology is at the heart of modern financial services. Our client, a leading FinTech, are seeking an accomplished IT Service Management leader to take ownership of service performance, resilience, and continuous improvement across their UK operations. This is a high-impact leadership role for someone who thrives in fast-paced, business-critical environments. You will play a pivotal role in ensuring technology services are not only stable and reliable, but also evolving to meet growing business demands. The position offers the opportunity to shape service standards, influence strategic direction, and drive meaningful operational transformation.
Key Responsibilities
- Provide strategic and operational leadership for IT service management across business-critical systems and infrastructure.
- Ensure technology services are prioritised and delivered in line with business needs and agreed performance targets.
- Oversee technical support functions spanning applications, infrastructure, and user support services.
- Act as senior escalation point for high-impact incidents, ensuring effective coordination, resolution, and post-incident review.
- Build productive relationships with senior business stakeholders to ensure transparency, alignment, and confidence in IT services.
- Govern third-party providers and managed service partners, holding them accountable for performance and contractual obligations.
- Champion service optimisation initiatives, introducing improved processes, automation, and tooling to enhance efficiency and user experience.
- Establish clear reporting frameworks, delivering meaningful performance metrics and insights to leadership forums.
- Maintain oversight of service documentation, operational procedures, and support models to ensure sustainability and knowledge continuity.
- Collaborate across multiple UK locations to ensure consistency and standardisation of IT service delivery.
Skills & Experience
- Degree-qualified in Information Technology, Computer Science, or a related field (or equivalent experience).
- Extensive experience in IT service management within a complex, regulated environment.
- Demonstrated expertise across incident management, service transition, operational support, and change governance.
- Strong knowledge of enterprise environments including cloud platforms, SaaS solutions, networking, databases, and business-critical applications.
- Experience leading technical teams and fostering a high-performance, service-oriented culture.
- Proven ability to manage and influence third-party technology suppliers.
- Comfortable presenting service performance updates and incident findings at senior leadership level.
- Familiarity with structured service management methodologies such as ITIL.
- Strong analytical capability with a pragmatic, solutions-focused approach.
- Experience supporting distributed or multi-site operations.
IT Service Management Lead – ITSM in London employer: Intec Select
Contact Detail:
Intec Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Management Lead – ITSM in London
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the FinTech space. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience in IT service management. Talk about specific projects where you’ve improved service performance or led teams through high-impact incidents. Real-life examples will make you stand out!
✨Tip Number 3
Don’t just apply – engage! When you find a role that excites you, apply through our website and follow up with a friendly email. Express your enthusiasm for the position and mention how your skills align with their needs. A little extra effort can go a long way!
✨Tip Number 4
Prepare for interviews like a champ! Research the company’s IT service management practices and think about how you can contribute to their goals. Be ready to discuss how you’d handle specific challenges they face, especially in a fast-paced environment. Confidence and preparation are key!
We think you need these skills to ace IT Service Management Lead – ITSM in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in IT service management and any relevant achievements that showcase your ability to lead in fast-paced environments. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the IT Service Management Lead role. Share specific examples of how you've driven operational transformation and built relationships with stakeholders in the past.
Showcase Your Technical Skills: Don’t forget to highlight your technical expertise! Mention your familiarity with cloud platforms, SaaS solutions, and any structured service management methodologies like ITIL. We love seeing candidates who are well-rounded and ready to tackle challenges head-on.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Intec Select
✨Know Your ITSM Inside Out
Make sure you brush up on your IT Service Management knowledge, especially around frameworks like ITIL. Be ready to discuss how you've applied these methodologies in past roles, particularly in high-pressure environments.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing technical teams and driving service optimisation initiatives. Think about specific challenges you've faced and how you led your team to overcome them.
✨Understand the Business Context
Research the company and its operations within the FinTech space. Be prepared to discuss how technology services can align with business needs and improve performance metrics, showing that you understand the bigger picture.
✨Build Rapport with Stakeholders
Think about how you can demonstrate your ability to build productive relationships with senior stakeholders. Prepare anecdotes that illustrate your communication skills and how you've ensured transparency and alignment in previous roles.