At a Glance
- Tasks: Assist customers with inquiries, resolve complaints, and manage subscriptions.
- Company: Dynamic company in Watford offering hybrid work.
- Benefits: £28,000 salary plus excellent benefits and hybrid working.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Join a supportive team and make a real difference in customer satisfaction.
- Qualifications: Customer service experience preferred; degree not essential.
The predicted salary is between 28000 - 28000 £ per year.
We’re looking for a Customer Support Executive who will be responsible for assisting customers with inquiries, resolving complaints, processing sales orders, managing subscriptions, and ensuring the CRM database is kept up to date with accurate customer information.
The ideal candidate is detail-oriented, organised, and capable of handling multiple tasks while providing exceptional service and support to our customers and client success team.
Role and Responsibilities:- Respond to customer inquiries via phone, email, and the clients internal “ASK” platform service in a timely and professional manner.
- Process customers accurately and efficiently, ensuring correct product, service and billing details.
- Oversee subscription services by onboarding new users, resolving any issues, and facilitating the setup of web subscriptions, ensuring a smooth and efficient experience for customers.
- Maintain and update the CRM database with accurate customer information.
- Resolve customer complaints and issues quickly and effectively, ensuring a positive outcome and maintaining customer loyalty.
- Continuously stay updated on product, services, and industry trends to provide customers with the best support.
- Work closely with the client success, Insight and marketing teams to ensure seamless customer experience, driving high levels of customer satisfaction.
- Manage a select group of accounts, supported by an account-based marketing program, to ensure tailored service and optimize client relationships.
- Previous experience in customer service, sales order processing, or subscription management is preferred.
- A degree qualification is desired but not essential.
- Experience using CRM software or customer management tools.
- Ability to work efficiently in a fast-paced environment, managing multiple priorities.
- Proactive and self-motivated with a focus on customer satisfaction.
£28,000 + excellent benefits. Hybrid working.
Customer Support Executive in London employer: Intec Select
Join our dynamic team in Watford as a Customer Support Executive, where we prioritise employee well-being and professional growth. Enjoy a competitive salary of £28,000 alongside excellent benefits, all while working in a hybrid model that promotes work-life balance. Our supportive work culture fosters collaboration and innovation, ensuring you have the resources and opportunities to thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive in London
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers directly, it's crucial to articulate your thoughts clearly. Try mock interviews with friends or use online platforms to refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining us at StudySmarter and ready to dive into the customer support world.
We think you need these skills to ace Customer Support Executive in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Executive role. Highlight your experience in customer service, sales order processing, and any relevant skills that match what we're looking for.
Showcase Your Skills:Don’t just list your previous jobs; explain how your skills make you a great fit for this position. Talk about your ability to handle multiple tasks and provide exceptional service, as these are key to our success at StudySmarter.
Be Professional Yet Personable:While we want to see your professional side, don’t forget to let your personality shine through! We value a friendly approach, so feel free to express your enthusiasm for helping customers in your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Intec Select
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s products and services. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully resolved customer issues or complaints. Highlight your ability to stay calm under pressure and how you ensure customer satisfaction.
✨Be Organised
Since the role involves managing multiple tasks, demonstrate your organisational skills during the interview. You could mention tools or methods you use to keep track of tasks and ensure nothing falls through the cracks.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the CRM tools they use, or how they measure customer satisfaction. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
