At a Glance
- Tasks: Lead the design of innovative health data services and products for diverse users.
- Company: Join a pioneering health data programme transforming healthcare access in the UK.
- Benefits: Flexible hybrid work, competitive pay, and opportunities for professional growth.
- Other info: Dynamic role with significant impact on health data accessibility and innovation.
- Why this job: Make a real difference in healthcare by designing user-centred solutions.
- Qualifications: Experience in service/product design and strong collaboration skills required.
The predicted salary is between 60000 - 68205 £ per year.
We are seeking an experienced Senior / Lead Service & Product Designer to help shape the future of health data across the UK. This is a unique opportunity to join a health data programme that is transforming how researchers, clinicians, NHS organisations and industry partners access and use health data to improve outcomes and accelerate innovation. Operating at the intersection of healthcare, research, government and technology, you will play a critical role in designing user‑centred services that enable secure, trusted and efficient access to health data at scale.
Working closely with technical teams, stakeholders and end users, you will lead the design of complex services from discovery through to delivery, ensuring user needs remain at the heart of everything we build. This role would suit a highly collaborative designer who thrives in complex environments and enjoys turning challenging governance, policy and operational requirements into intuitive, accessible user experiences.
Role & Responsibilities
- Service Design
- Lead the design of complex, multi‑stakeholder services, translating user needs and governance requirements into actionable service blueprints.
- Map and optimise end‑to‑end user journeys across research access, governance processes and stakeholder interactions.
- Identify pain points, opportunities and service improvements across the user experience.
- Collaborate with engineering teams to ensure solutions are technically feasible and aligned to iterative delivery approaches.
- Embed governance, compliance and consent considerations into service design from the outset.
- Product Design
- Design digital products and services that support users in discovering, accessing and publishing research assets.
- Create and iterate wireframes, prototypes and interaction designs at varying levels of fidelity.
- Establish and maintain a scalable design system and component library.
- Contribute to the development of a trusted and user‑focused digital brand experience.
- Validate design concepts through testing and continuous user feedback.
- User Research
- Plan and conduct research with diverse user groups including researchers, healthcare professionals, data custodians and governance specialists.
- Analyse and synthesise findings into clear, actionable insights.
- Champion evidence‑based design decisions across the organisation.
- Help establish scalable user research practices and standards.
- Stakeholder Engagement & Collaboration
- Work closely with technical teams throughout the product lifecycle to ensure design quality is maintained through delivery.
- Engage with stakeholders across healthcare, academia, research and partner organisations.
- Advocate for accessibility, inclusive design and service excellence.
- Present recommendations and influence decision‑making at senior stakeholder level.
Skills & Experience
- Significant experience in Service Design, Product Design or a hybrid Service/Product Design role.
- Strong portfolio demonstrating end‑to‑end delivery across discovery, research, service blueprinting, prototyping and interaction design.
- Proven experience designing services that span multiple organisations, systems or stakeholder groups.
- Expertise in service blueprinting, journey mapping and user‑centred design methodologies.
- Strong proficiency with industry‑standard design and prototyping tools.
- Experience planning, conducting and synthesising user research.
- Excellent communication and stakeholder management skills, with the ability to influence senior audiences.
- Comfortable working in evolving environments with ambiguity and changing priorities.
- Experience working within healthcare, NHS, life sciences, research, higher education or public sector environments.
- Understanding of information governance, data access processes, consent frameworks or regulated environments.
- Experience designing products and services within complex governance or compliance landscapes.
- Strong knowledge of accessibility standards and inclusive design principles.
- Experience collaborating closely with engineering teams delivering data, platform or research infrastructure products.
Contract - Lead Service & Product Designer in London employer: Intec Select
Join a pioneering health data programme in London that is at the forefront of transforming healthcare through innovative design. As a Lead Service & Product Designer, you will thrive in a collaborative and inclusive work culture that prioritises user-centred solutions while offering ample opportunities for professional growth and development. With a hybrid working model and a focus on meaningful impact, this role provides a unique chance to contribute to improving health outcomes across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Contract - Lead Service & Product Designer in London
✨Network with Local Healthcare Professionals
Getting a temporary role in health sciences administration is all about who you know! Hit up local healthcare meetups or professional gatherings to make connections. Chat with people already in the field; they might know about temporary gigs at places like Intec Select before they even hit the job boards!
✨Leverage University Career Services
If you're still studying or recently graduated, don’t forget about your university's career services. They often have exclusive links to temporary roles in health administration—it's a goldmine for finding opportunities that might not be advertised publicly. Plus, they can help you polish your interview skills!
✨Use Online Job Boards Wisely
When hunting for temporary roles, make sure you’re using job boards that cater specifically to health administration. Websites like NHS Jobs or HealthCareers might have listings for roles at Intec Select. Set up alerts for new postings, so you jump on any opportunities as soon as they come up!
✨Showcase Your Adaptability in Interviews
Temporary roles often require you to hit the ground running. Use your interviews to highlight any past experiences where you’ve had to adapt quickly, whether it’s in a volunteer position or a past job. This will show Intec Select you’re ready to step in and make an immediate impact!
We think you need these skills to ace Contract - Lead Service & Product Designer in London
Some tips for your application 🫡
Highlight Your Health Sciences Knowledge:When applying for the Contract - Lead Service & Product Designer at Intec Select, make sure to showcase any relevant courses or degrees you have in health sciences or related fields. This background helps to demonstrate that you understand the sector and can hit the ground running in a temporary role.
Emphasise Administrative Skills:Since this is an administrative role, it’s essential to highlight your organisational skills, attention to detail, and proficiency with software commonly used in health sciences administration. Mention any specific tools or systems you’ve used, as these can really make you stand out to Intec Select.
Keep It Concise and Relevant:As this is a temporary role, brevity is key. Make sure your CV is succinct and focuses on your most relevant experiences. Highlight your ability to adapt quickly and learn on the job, which is crucial in a short-term position like this.
Tailor Your Cover Letter:Use your cover letter to express your enthusiasm for the health sciences sector and your interest in the specific tasks you'd be handling at Intec Select. Being clear about why you're the perfect fit for a temporary position will help demonstrate your motivation and readiness to contribute.
How to prepare for a job interview at Intec Select
✨Brush Up on Health Regulations
Given that you're diving into health sciences administration, make sure you're well-versed in the latest health regulations and compliance standards. It’s a temporary role, so showing that you’re up to speed with current guidelines will highlight your readiness to hit the ground running for Intec Select.
✨Demonstrate Your Organisational Skills
In health sciences administration, organisational skills are key. Prepare examples of how you’ve managed multiple tasks or handled administrative challenges in the past. Be ready to speak about your tools—whether that's a particular software or a method of project management—that you use to keep everything in check.
✨Tailor Your Motivation to the Temporary Nature
As this is a temporary position, it’s essential to express your enthusiasm for the role during the interview. Talk about what you aim to learn and how you see this experience fitting into your overall career goals. Employers love to see that you’re eager to contribute, even if it's just for a short time!
✨Prepare for Scenario-Based Questions
You might also encounter scenario-based questions during your interview. Be ready to demonstrate how you'd handle specific administrative challenges in a health setting. Think about common situations in health sciences and formulate your responses beforehand, so you come off as calm and capable when it counts.
