At a Glance
- Tasks: Lead and optimise Microsoft Dynamics 365, ensuring top-notch support and continuous improvement.
- Company: Dynamic organisation at the forefront of technology with a hybrid work culture.
- Benefits: Competitive salary, flexible working, and comprehensive benefits package.
- Other info: Join a collaborative team with opportunities for professional growth and development.
- Why this job: Make a real impact by enhancing critical business systems and driving innovation.
- Qualifications: Proven experience with Microsoft Dynamics 365 and strong stakeholder management skills.
The predicted salary is between 70000 - 90000 € per year.
We’re looking for a proactive and experienced Applications Lead with deep expertise in Microsoft Dynamics 365 to take ownership of our core business systems. This role is central to the organisation, leading the support, optimisation, and ongoing development of our D365 platform alongside other business-critical applications. You’ll drive service excellence, lead application projects, and ensure D365 and integrated systems continue to meet evolving business needs.
Role & Responsibilities:
- Lead the day-to-day support and operational management of Microsoft Dynamics 365 (D365) and integrated applications
- Oversee the IT Helpdesk function, ensuring high-quality support across D365 and other business systems
- Ensure all tickets – particularly D365-related incidents and requests – are managed within agreed SLAs
- Act as the escalation point for complex D365 issues, working closely with vendors and internal teams
- Produce weekly service reports, including insights on D365 usage, ticket trends, SLA performance, risks, and improvements
- Drive continuous improvement of D365 functionality, performance, and user adoption
- Manage and deliver D365-related projects, enhancements, and upgrades
- Work closely with stakeholders to gather requirements and translate them into D365 solutions and improvements
- Manage integrations between D365, ERP/CRM platforms, and third-party systems
- Collaborate with vendors and partners supporting D365 and associated applications
- Operate within a DevOps framework to support continuous delivery and improvement of D365 and other applications
Technical Requirements:
Essential Skills & Experience
- Strong, hands-on experience with Microsoft Dynamics 365 (D365) across support, configuration, or delivery
- Proven experience managing and supporting D365 environments in a business-critical setting
- Experience working with ERP and CRM systems, ideally integrated with D365
- Experience with cloud platforms (Azure preferred), particularly supporting D365 environments
- Strong experience managing third-party vendors, including D365 partners and support providers
- Background in application support, service delivery, or helpdesk management, with exposure to D365 support models
- Experience working within DevOps practices and environments
- Solid understanding of ITIL processes (Incident, Problem, Change Management)
- Ability to analyse support data (including D365 tickets and usage) and produce actionable insights
- Excellent communication and stakeholder management skills, with the ability to engage both technical teams and business users
Nice to Have
- Experience delivering D365 transformation or implementation projects
- Formal project management certification (Prince2, Agile, Scrum)
- Knowledge of D365 modules (e.g. Finance, Supply Chain, Sales, Customer Service)
Applications Lead in London employer: Intec Select
Join a forward-thinking organisation as an Applications Lead in London, where you will play a pivotal role in optimising and developing our Microsoft Dynamics 365 platform. We pride ourselves on fostering a collaborative work culture that values innovation and continuous improvement, offering competitive benefits and ample opportunities for professional growth. With a hybrid working model, you can enjoy the flexibility of remote work while being part of a dynamic team dedicated to service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Applications Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Microsoft Dynamics 365. A friendly chat can lead to insider info about job openings or even referrals that could give you a leg up.
✨Tip Number 2
Show off your skills! If you’ve got experience with D365, consider creating a portfolio or case studies showcasing your past projects. This gives potential employers a tangible sense of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by diving deep into D365 functionalities and recent updates. Be ready to discuss how you’ve tackled challenges in previous roles and how you can drive service excellence in this new position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Applications Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Dynamics 365 and any relevant projects you've led. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Applications Lead role and how your background makes you the perfect fit. We love seeing enthusiasm and a personal touch.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex D365 issues or improved application performance. We’re looking for proactive thinkers who can drive service excellence, so let us know how you’ve done this in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Intec Select
✨Know Your D365 Inside Out
Make sure you brush up on your Microsoft Dynamics 365 knowledge. Be ready to discuss specific features, functionalities, and any recent updates. This will show that you're not just familiar with the platform but also passionate about it.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex D365 issues in the past. Think about times when you acted as an escalation point or managed high-pressure situations. This will demonstrate your ability to handle challenges effectively.
✨Understand the Business Impact
Be ready to discuss how D365 and integrated systems can drive business success. Highlight your experience in translating stakeholder requirements into actionable solutions. This shows that you understand the bigger picture and can align tech with business goals.
✨Engage with Stakeholders
Practice how you'll communicate with both technical teams and business users. Prepare to discuss your approach to stakeholder management and how you ensure everyone is on the same page. Strong communication skills are key for this role!
