At a Glance
- Tasks: Lead and optimise Microsoft Dynamics 365 and other critical applications for our business.
- Company: Dynamic organisation in London offering a hybrid work environment.
- Benefits: Competitive daily rate, flexible working, and opportunities for professional growth.
- Other info: Join a collaborative team focused on continuous improvement and innovation.
- Why this job: Take charge of impactful projects and drive service excellence in a key role.
- Qualifications: Hands-on experience with D365 and strong communication skills required.
We’re looking for a proactive and experienced Applications Lead with deep expertise in Microsoft Dynamics 365 to take ownership of our core business systems. This role is central to the organisation, leading the support, optimisation, and ongoing development of our D365 platform alongside other business-critical applications. You’ll drive service excellence, lead application projects, and ensure D365 and integrated systems continue to meet evolving business needs.
Role & Responsibilities:
- Lead the day-to-day support and operational management of Microsoft Dynamics 365 (D365) and integrated applications
- Oversee the IT Helpdesk function, ensuring high-quality support across D365 and other business systems
- Ensure all tickets – particularly D365-related incidents and requests – are managed within agreed SLAs
- Act as the escalation point for complex D365 issues, working closely with vendors and internal teams
- Produce weekly service reports, including insights on D365 usage, ticket trends, SLA performance, risks, and improvements
- Drive continuous improvement of D365 functionality, performance, and user adoption
- Manage and deliver D365-related projects, enhancements, and upgrades
- Work closely with stakeholders to gather requirements and translate them into D365 solutions and improvements
- Manage integrations between D365, ERP/CRM platforms, and third-party systems
- Collaborate with vendors and partners supporting D365 and associated applications
- Operate within a DevOps framework to support continuous delivery and improvement of D365 and other applications
Technical Requirements:
Essential Skills & Experience
- Strong, hands-on experience with Microsoft Dynamics 365 (D365) across support, configuration, or delivery
- Proven experience managing and supporting D365 environments in a business-critical setting
- Experience working with ERP and CRM systems, ideally integrated with D365
- Experience with cloud platforms (Azure preferred), particularly supporting D365 environments
- Strong experience managing third-party vendors, including D365 partners and support providers
- Background in application support, service delivery, or helpdesk management, with exposure to D365 support models
- Experience working within DevOps practices and environments
- Solid understanding of ITIL processes (Incident, Problem, Change Management)
- Ability to analyse support data (including D365 tickets and usage) and produce actionable insights
- Excellent communication and stakeholder management skills, with the ability to engage both technical teams and business users
Nice to Have
- Experience delivering D365 transformation or implementation projects
- Formal project management certification (Prince2, Agile, Scrum)
- Knowledge of D365 modules (e.g. Finance, Supply Chain, Sales, Customer Service)
Application Lead in London employer: Intec Select
Join a dynamic and innovative team in London as an Applications Lead, where your expertise in Microsoft Dynamics 365 will be valued and nurtured. We offer a hybrid work environment that promotes flexibility and work-life balance, alongside competitive daily rates and opportunities for professional growth through engaging projects and collaboration with industry-leading vendors. Our supportive culture encourages continuous improvement and empowers you to drive impactful changes within our core business systems.
StudySmarter Expert Advice🤫
We think this is how you could land Application Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Microsoft Dynamics 365. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience with D365, consider creating a portfolio or case studies showcasing your past projects. This gives potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common D365 scenarios and challenges. Think about how you’d tackle them and be ready to share your thought process. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Application Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Dynamics 365 and any relevant projects you've led. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Applications Lead role. Share specific examples of how you've driven service excellence and managed D365 environments in the past.
Showcase Your Problem-Solving Skills:In your application, highlight instances where you've tackled complex D365 issues or improved application performance. We love seeing candidates who can think on their feet and deliver results under pressure!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Intec Select
✨Know Your D365 Inside Out
Make sure you brush up on your Microsoft Dynamics 365 knowledge. Be ready to discuss specific features, functionalities, and any recent updates. Prepare examples of how you've optimised or supported D365 in previous roles.
✨Showcase Your Problem-Solving Skills
Be prepared to share instances where you've tackled complex D365 issues. Think about the challenges you faced, how you escalated them, and the outcomes. This will demonstrate your ability to manage high-pressure situations effectively.
✨Understand the Business Impact
Articulate how D365 impacts business operations. Discuss how you've gathered requirements from stakeholders and translated them into actionable solutions. This shows that you understand the bigger picture and can align tech with business needs.
✨Communicate Like a Pro
Since you'll be liaising with both technical teams and business users, practice explaining technical concepts in simple terms. Highlight your experience in stakeholder management and how you ensure everyone is on the same page.
