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- Tasks: Lead a high-performing Service Desk and enhance IT operations in a dynamic digital environment.
- Company: Join a fast-paced, innovative company focused on service excellence.
- Benefits: Competitive contract rate, hybrid work model, and opportunities for professional growth.
- Other info: Exciting role with a focus on continuous improvement and collaboration.
- Why this job: Make a real impact by improving IT services and leading a talented team.
- Qualifications: Proven experience in IT service management and strong leadership skills.
The predicted salary is between 50000 - 60000 £ per year.
Contract – 6 months Inside IR35 – rate dependant on experience
We are seeking an experienced IT Service Operations Manager to lead a high-performing Service Desk and Service Operations function within a fast-paced and innovative digital environment. This is an exciting opportunity for a customer-focused technology leader with strong operational management experience, a passion for service excellence, and a proactive approach to continuous improvement.
You’ll work closely with technology and business stakeholders to ensure services remain stable, secure, efficient, and aligned to business needs.
IT Service Operations Manager – London (Hybrid) employer: Intec Select
Contact Detail:
Intec Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Operations Manager – London (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, attend meetups, and engage in online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to highlight how your experience aligns with their needs, especially in service excellence and operational management.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you've improved service delivery or resolved issues effectively. This will demonstrate your proactive approach to continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace IT Service Operations Manager – London (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service operations. We want to see how you've led teams and improved service delivery, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for service excellence and how your proactive approach has made a difference in previous roles. Let us know why you’re the perfect fit!
Showcase Your Customer Focus: In this role, being customer-focused is key. Share examples of how you've put customers first in your past positions. We love hearing about your strategies for ensuring service stability and efficiency!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Intec Select
✨Know Your Tech Inside Out
As an IT Service Operations Manager, you’ll need to demonstrate your technical expertise. Brush up on the latest trends in IT service management and be ready to discuss how you've implemented these in past roles. Show them you’re not just familiar with the tools but can also lead a team in using them effectively.
✨Showcase Your Leadership Skills
This role requires strong operational management experience, so be prepared to share specific examples of how you've led teams in high-pressure environments. Think about times when you’ve improved service delivery or resolved conflicts within your team. Highlight your ability to motivate and inspire others.
✨Emphasise Customer Focus
Since this position is customer-focused, be ready to discuss how you’ve prioritised customer needs in your previous roles. Share stories that illustrate your commitment to service excellence and how you’ve gone above and beyond to ensure customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making process. Practice articulating your thought process clearly and logically. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your proactive approach to continuous improvement.