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For Companies At a Glance
- Tasks: Lead and motivate a remote IT Service Desk team to deliver top-notch support.
- Company: Join a reputable enterprise organisation in the healthcare sector.
- Benefits: Enjoy a competitive salary, on-call allowance, and fully remote work options.
- Why this job: Make an impact in IT service delivery while working with a dynamic team.
- Qualifications: Must have experience managing a Service Desk in the IT healthcare industry.
- Other info: Showcase your skills in Microsoft 365 and client management.
The predicted salary is between 42000 - 60000 £ per year.
A highly reputable enterprise organisation is currently recruiting an IT Service Desk Manager with experience working within a client/customer-facing environment, coupled with healthcare industry experience. Our client is paying a basic salary of £57,000 + 3k on call allowance to operate on a fully remote contract with additional benefits.
To be successful, you must have demonstrable capabilities in managing/motivating a service desk team, a technical understanding of the 365 suite, and the ability to face off against customers.
The ideal candidate will have been running a Service Desk, encompassing Service Support and Service Delivery, possess strong managerial and interpersonal skills, have a technical background and some project management capabilities, preferably with extensive previous experience of working in a managed service or corporate environment. You must be able to demonstrate proven abilities in leading and managing the team to support a wide variety of IT solutions as part of an end-to-end lifecycle implementation.
Skills and Experience:
- At least years of proven experience as a Service Desk Manager within the IT healthcare industry, specializing in the Microsoft 365 tech stack, is a must-have.
- Excellent client management and communication skills, with a track record of building and maintaining successful relationships, are a must-have.
- Strong understanding of IT service delivery processes, incident management, problem resolution, and change management is a must-have.
Please respond to this advert with an up to date version of your CV and the leading consultant will be in touch.
IT Service Desk Manager employer: Intec Select
Contact Detail:
Intec Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Manager
✨Tip Number 1
Familiarise yourself with the Microsoft 365 suite, as this is a key requirement for the role. Consider taking online courses or certifications to deepen your understanding and demonstrate your commitment to potential employers.
✨Tip Number 2
Highlight your experience in managing service desk teams by preparing specific examples of how you've motivated and led your team in previous roles. Be ready to discuss these during any interviews to showcase your leadership skills.
✨Tip Number 3
Network within the healthcare IT community to gain insights and make connections that could lead to job opportunities. Attend relevant webinars or local meetups to engage with professionals who may have leads on similar positions.
✨Tip Number 4
Prepare to discuss your approach to client management and relationship building. Think of examples where you've successfully resolved issues or improved client satisfaction, as these will be crucial in demonstrating your fit for the role.
We think you need these skills to ace IT Service Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Desk Manager, particularly in the healthcare industry. Emphasise your skills in managing teams and your technical knowledge of the Microsoft 365 suite.
Showcase Client Management Skills: In your application, provide specific examples of how you've built and maintained successful client relationships. This will demonstrate your excellent communication skills and ability to face off against customers.
Highlight Relevant Experience: Clearly outline your previous roles that involved service support and delivery. Mention any project management capabilities you possess, especially in a managed service or corporate environment.
Proofread Your Application: Before submitting, double-check your CV for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Service Desk Manager.
How to prepare for a job interview at Intec Select
✨Showcase Your Leadership Skills
As an IT Service Desk Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to conflict resolution and team development.
✨Highlight Your Technical Expertise
Make sure to discuss your experience with the Microsoft 365 suite. Be ready to explain how you've used these tools in previous roles, particularly in relation to service delivery and incident management.
✨Demonstrate Client Management Experience
Since this role involves facing off against customers, prepare to share specific instances where you've built and maintained successful client relationships. Highlight your communication skills and how they contributed to positive outcomes.
✨Understand the Healthcare Context
Given the focus on the healthcare industry, brush up on relevant regulations and challenges. Be prepared to discuss how your experience aligns with the unique needs of IT service delivery in healthcare settings.
