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- Tasks: Lead daily IT operations and manage a small team across various specialisms.
- Company: Join a highly reputable public sector corporation making a difference.
- Benefits: Earn up to £550PD with a 6-month contract and weekly office presence.
- Why this job: Be part of exciting projects like cloud migrations and cyber upgrades in a supportive environment.
- Qualifications: 10+ years in IT support, with public sector experience preferred.
- Other info: Technical knowledge of Azure/AWS and ITIL qualifications are a plus.
The predicted salary is between 66000 - 88000 £ per year.
IT Operations Manager – IIR35 £550PD – 6 months
A highly reputable public sector corporation is hiring an IT operations manager responsible for the daily operations and oversight of the IT service delivery / cloud / on-premise infrastructure within a multi-million corporation. You will be responsible for managing a small team, covering multiple specialisms within Ops (Data, Cloud, Security, Virtualisation, Storage, and Back-Up). Initially, the role will be 50% technical and 50% managerial but will evolve into a less technical role as the team grows. This contract opportunity requires weekly office presence and is paying up to £550PD Inside IR 35 for a 6 month project.
To be considered for this role, you must have demonstrated proven experience within service desk/desktop/infrastructure support and be able to provide incident management, strategy, governance, capacity planning and resourcing for a medium-sized corporation that has several internal projects ongoing (cloud migrations, zero trust network, data warehouse platform, cyber upgrade etc.) – any exposure to the Public Sector (council or borough) would be highly advantageous.
Core responsibilities:
- Operational responsibility for the whole IT infrastructure at Head Office and portfolio marketing suites, ensuring a high level of customer service is maintained whilst delivering a smooth and timely support experience.
- Assist the Head of IT in the budget process and creation of various management reports.
- Management and development of various processes, including third-party cyber security risk and IT risk management (conducting meetings with the broader business, maintaining the risk register etc.).
- Identify and take action to mitigate risk, ensuring adequate controls.
- Develop and improve infrastructure (including network design), services, policies, procedures and processes.
Essential:
- Local government or public sector experience is a must-have.
- Equivalent to 10+ years’ experience of service desk/desktop or specialised IT Operational support experience or similar role.
- Technical knowledge of operational infrastructure (Azure/AWS, Virtual Data Centre), devices (laptops/virtual desktops) and other systems used (Windows 10, server 2016-19, Azure AD+hosting, Intune, Office 365 suite including Teams, Defender, AOVPN and SharePoint).
- Understanding of cyber security, GDPR and privacy best practices.
- Experience managing a service delivery function.
- Experience in running incident, request and change management.
- ITIL, Microsoft, and VMware qualifications are desirable.
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IT Operations Manager employer: Intec Select
Contact Detail:
Intec Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Manager
✨Tip Number 1
Make sure to highlight your experience in managing IT service delivery, especially in a public sector context. Familiarize yourself with the specific challenges and requirements of local government operations, as this will show that you understand the environment you'll be working in.
✨Tip Number 2
Demonstrate your technical expertise by discussing your hands-on experience with cloud platforms like Azure or AWS. Be prepared to talk about specific projects you've led or contributed to, particularly those involving cloud migrations or cyber security upgrades.
✨Tip Number 3
Since the role involves managing a small team, emphasize your leadership skills and any previous experience in team management. Share examples of how you've developed processes or improved team performance in past roles.
✨Tip Number 4
Familiarize yourself with ITIL practices and be ready to discuss how you've implemented incident, request, and change management processes in your previous positions. This knowledge will be crucial in demonstrating your fit for the operational responsibilities of the role.
We think you need these skills to ace IT Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT operations, particularly in service desk and infrastructure support. Emphasize any public sector experience and specific technologies you've worked with, such as Azure, AWS, and ITIL.
Craft a Strong Cover Letter: In your cover letter, clearly articulate your managerial experience and how it aligns with the responsibilities of the role. Mention your ability to manage teams and improve processes, and provide examples of past successes in similar environments.
Highlight Technical Skills: List your technical skills prominently, especially those related to cloud services, cyber security, and incident management. Make sure to include any relevant certifications like ITIL or Microsoft qualifications that can set you apart.
Showcase Problem-Solving Abilities: Provide examples in your application that demonstrate your problem-solving skills, particularly in managing incidents and risks. This could include specific challenges you've faced in previous roles and how you successfully addressed them.
How to prepare for a job interview at Intec Select
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with IT infrastructure, especially with Azure/AWS and virtual data centers. Highlight specific projects where you managed cloud migrations or implemented security measures.
✨Demonstrate Leadership Skills
Since the role involves managing a small team, share examples of how you've successfully led teams in the past. Discuss your approach to team development and how you handle conflict or challenges within a team.
✨Understand Public Sector Dynamics
Familiarize yourself with the unique challenges and regulations of the public sector. Be ready to discuss any previous experience you have in local government or similar environments, as this will be highly advantageous.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios, such as incident management or risk mitigation. Practice articulating your thought process and decision-making strategies in these situations.
