Are you passionate about technology and delivering exceptional IT support? We're working with a well-established international organisation looking for a First Line IT Support Analyst to join their growing technology team in London.
This is an excellent opportunity for someone with around 3+ years of IT support experience who is looking to develop their skills in a fast-paced, collaborative environment with exposure to users and technologies across multiple global locations.
The Role
As the first point of contact for IT support, you'll play a key role in ensuring users receive a professional, responsive, and high-quality service. You'll support colleagues both on-site and remotely, helping to resolve technical issues while contributing to the ongoing improvement of IT operations and user experience.
Key Responsibilities
- Provide 1st/2nd line IT support to users across the London office
- Log, categorise and prioritise helpdesk tickets through the IT service management system
- Troubleshoot hardware, software and user access issues
- Perform password resets and general user administration
- Deliver deskside support for local users and remote support for international teams
- Support and administer Intune-managed devices
- Maintain meeting room and shared office IT equipment
- Manage IT asset inventory and equipment procurement
- Collaborate with global technology teams on projects, rollouts and service improvements
- Support security best practices and compliance initiatives
- Contribute to continuous improvement across IT operations and user satisfaction
What We're Looking For
- At least 3 years of experience in an IT Support or Service Desk role
- Strong knowledge of Windows operating systems
- Experience with Microsoft 365 and SharePoint administration
- Excellent troubleshooting and problem-solving abilities
- Strong communication and customer service skills
- Ability to work independently and manage priorities effectively
- A proactive mindset and genuine enthusiasm for technology
- Team player who enjoys helping others and delivering first-class support
What's On Offer?
- Salary of £30,000 - £40,000
- Exposure to international IT operations
- Supportive and collaborative team environment
- Opportunity to develop your technical skills and career
- Work with modern Microsoft technologies and global infrastructure
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Information Technology Support Analyst employer: Intec Select
Join a forward-thinking company in London that prioritises employee well-being and professional growth. With an impressive benefits package including 39 days of annual leave, flexible working arrangements, and a generous pension scheme, we foster a collaborative work culture where your contributions are valued. As a Senior Manager in Agile Project Management, you'll have the opportunity to lead transformative projects while developing your skills in a supportive environment that encourages innovation and continuous improvement.
