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For Companies At a Glance
- Tasks: Provide top-notch technical support and resolve IT issues for users.
- Company: Join a leading global financial services firm with a strong presence worldwide.
- Benefits: Enjoy a competitive salary, private medical insurance, and a contributory pension.
- Why this job: Be part of a dynamic team, enhance your tech skills, and contribute to service quality.
- Qualifications: Proficiency in Active Directory, Microsoft 365, and Windows systems is essential.
- Other info: This role requires on-site presence five days a week and participation in an on-call rota.
The predicted salary is between 24000 - 40000 £ per year.
A leading FTSE250 global financial services organisation with a presence in over 60 locations worldwide is seeking a skilled 1st/2nd Line Support Engineer to join their London-based team. This is a full-time, office-based role requiring your presence onsite five days a week. The position also includes participation in an on-call support rota, with appropriate compensation included in the salary package.
Role & Responsibilities:
- Serve as a key point of contact for technical incidents and service requests, ensuring swift triage, troubleshooting, and resolution.
- Regularly update and maintain internal support documentation and knowledge base (minimum quarterly).
- Manage service desk tickets using industry best practices and promote effective use of IT services and systems.
- Collaborate with the Lead IT Operations Administrator to identify recurring issues and potential risks, contributing to long-term solutions.
- Maintain the health of end-user devices, including desktops, laptops, printers, and related peripherals, while assisting with hardware and software upkeep.
- Work closely with internal IT departments to resolve cross-functional issues and manage user communications.
- Recommend and support enhancements to existing support processes and help elevate overall service quality.
- Participate in an on-call rotation to provide after-hours technical assistance as required.
Essential Skills & Experience:
- Proficient in Active Directory for user management and group configuration.
- Strong experience with Microsoft 365 suite (Teams, SharePoint, OneDrive, Exchange).
- Solid understanding of Windows 10/11 and core Microsoft applications (Outlook, Excel, PowerPoint).
- Familiarity with multi-factor authentication systems (MS MFA, DUO).
- Hands-on experience with VMware and HP desktop/laptop hardware.
- Comfortable supporting Apple macOS/iOS and associated hardware.
- Knowledge of MS Intune and modern collaboration platforms (Webex, Zoom, Teams, TeamViewer).
Package:
- Salary up to £40,000
- Comprehensive benefits package including private medical insurance and contributory pension
- Ongoing training, development, and clear career progression opportunities
Help Desk Analyst employer: Intec Select
Contact Detail:
Intec Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Microsoft 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Research the company’s culture and values, especially since they are a global financial services organisation. Tailoring your conversation to align with their mission can help you stand out as a candidate who fits well within their team.
✨Tip Number 3
Prepare to discuss your problem-solving skills and provide examples of how you've successfully triaged and resolved technical issues in the past. This is crucial for a Help Desk Analyst role where quick thinking is essential.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the interview process and what the team values, which can give you an edge when applying through our website.
We think you need these skills to ace Help Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly with 1st/2nd line roles. Emphasise your proficiency in Active Directory, Microsoft 365, and any experience with VMware or Apple products.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your familiarity with the tools and technologies listed, and explain how your skills can contribute to the company's success in providing excellent technical support.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully triaged and resolved technical incidents in the past. Highlight your ability to manage service desk tickets and collaborate with teams to find long-term solutions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Help Desk Analyst role.
How to prepare for a job interview at Intec Select
✨Know Your Technical Stuff
Make sure you're well-versed in the essential skills listed in the job description, such as Active Directory, Microsoft 365, and Windows 10/11. Brush up on your knowledge of multi-factor authentication systems and be ready to discuss your hands-on experience with hardware.
✨Showcase Problem-Solving Skills
Prepare examples of how you've triaged and resolved technical incidents in the past. Highlight your ability to manage service desk tickets effectively and how you’ve contributed to long-term solutions for recurring issues.
✨Demonstrate Team Collaboration
Since the role involves working closely with internal IT departments, be ready to discuss your experience collaborating with others. Share instances where you’ve successfully communicated and resolved cross-functional issues.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's support processes and how they measure service quality. This shows your interest in improving existing systems and your commitment to providing excellent service.
