End User Support Manager

EUX/EUT Support Manager

A highly reputable financial services corporation is seeking an experienced EUX / EUT Support Manager to lead a team of 2nd line engineers supporting global end-user technologies. In this role, you’ll collaborate closely with infrastructure, applications, and security teams to ensure seamless end-to-end performance across the organisation. You’ll play a key role in driving the adoption of Azure, SharePoint, Windows 11, and Intune, with your leadership being instrumental in optimising end-user technology and supporting the company’s transition to a modern, scalable, and secure infrastructure.

Our client is paying a day rate of £475 to £525 per day for a 6/12 month project to be based in Chatham or Wolverhampton on a hyrbid basis (2/3 days).

Core responsibilities:

• Manage workload and priorities for the End User Technology Team
• Automate, orchestrate, and integrate processes to simplify end user technology deployment
• Ensure End User Support targets are met or exceeded, with performance visibility through reporting and dashboards
• Manage the EUT budget, contribute to planning and reforecasting
• Collaborate with strategic partners to manage end user technology hardware and address performance issues
• Line manage and coach direct reports, handling performance, development, and recruitment
• Coordinate with third-party maintenance and support providers
• Maintain End User Support documentation and IT hardware/software asset register

Core skill requirements:

• Excellent knowledge of Microsoft Windows Operating System is essential
• Experience leading a team responsible for end user technology is essential
• Good knowledge of End User Computing/Mobile Device Management/Collaboration Tools and Meeting Room technologies is essential
• Basic knowledge of Enterprise Technologies is essential
• Good knowledge of ITIL basics and principles is desirable

Nice to Have:

• Experience with End User Technologies such as Azure, Azure AD, SharePoint and Intune

2 stage interview process, to start ASAP.